Damon P. Email and Phone Number

As a fractional CTO, I've spearheaded projects and teams in multiple sectors, including B2B, B2C, finance, real estate, healthcare, and non-profit. Always hunting for solutions that have a meaningful, lasting impact.My role often involves technical leadership, strategic planning, hands-on technical solutions in software, API integrations, website design and development, vendor selection and management, data warehousing, AI/ML, lead generation, and organic growth strategies. Hands-on experience with enterprise services including Google Workspace, Microsoft Teams, Microsoft 365, Power BI, Wordpress, Netsuite, Salesforce, Vonage, WMS/3PL, OpenAI, Claude, Shopify, Amazon Vendor Central, Hubspot, Infusionsoft, Manychat, Twilio, SQL Server, Azure, Google Cloud, Vertex AI, and many more.I thrive in environments where I can translate action into tangible results, leveraging both technical and start-up experience to support growth goals. I am infinitely curious and love learning.

In early 2009 I received a phone call. "Damon, I need your help. I have a great idea".2 years later the first Risas office opened in September 2011.That call started the journey of building a revolutionary dental brand to 25+ offices in 4 states and 500+ employees.An explosive growth period and a culture of positivity and productivity. We not only standardized our practice management system, tech stack, custom applications, ITSM, support team, and marketing platform but also integrated advanced data analytics, automated payment plans, and built a centralized contact center encompassing scheduling, billing and insurance teams. These initiatives were all focused on driving scalability and efficiency, thereby fueling growth through standardization and HIPAA compliance.Business of the Year 2014 - Phoenix Business Journal. Risas Dental and Braces revolutionized dentistry by ensuring affordability and convenience for every patient. Dr. Nico's vision became a reality.

Starting PBI was a leap of faith. Left a dream job in the middle of an economic recession but was driven by a dream to create something from the ground up. As the Founding Partner, I was at the helm, navigating our way to #1 in our e-commerce category. The journey to a multi-million dollar B2B supplier wasn't easy and early on it looked like a failure. With patience and an aggressive growth strategy, we increased sales 140% year over year for the first eight years. Our success was a combination of an optimized organic search strategy, PPC, data analytics, manufacturing partnerships, solid branding, and many, many late nights and weekends. The start-up phase was a rollercoaster. Wearing multiple hats and learning on the fly became the norm. Through it all, the key takeaway was clear: success is built on more than just hard work. It's about integrity, grit, faith, hustle, and relationships.The story ended on a high note, with a sale to a private investment group in 2015. What a ride!"The foundation stones for a balanced success are honesty, character, integrity, faith, love, and loyalty." ~Zig

I was hired in 2005 with a clear mission: to design and build a hosted platform for 15,000+ custom franchise websites, transitioning away from costly vendor software. This initiative was aimed at saving the company over $150K per month in fees. My key responsibilities included:1. Platform Design & Development: Designed and built a scalable web platform to host over 15,000 custom franchise websites, meeting an aggressive deadline to coincide with the company’s annual convention.2. Data Analytics & Warehouse Development: Led a cross-functional data analytics team to design and build a comprehensive data warehouse, centralizing critical business data to improve reporting, decision-making, and operational efficiency across departments. This project enabled advanced data insights, driving more informed strategies for the business process and performance optimization.3. Cost Reduction & Efficiency: Successfully transitioned the company off vendor software, resulting in significant cost savings—over $12 million in vendor fees saved during the 7 years the platform was in use.4. Vendor Selection & Management: Led the evaluation and selection of key vendors, negotiating contracts, and managing ongoing vendor relationships to ensure high-quality services and cost-effective solutions for the platform.5. Innovation & Problem Solving: As the Systems Architect, focused on finding innovative data and technology solutions that directly improved the company’s bottom line, contributing to its international success.6. Strategic Impact: The success of these projects not only solidified my role within the company but also played a pivotal role in shaping my approach to business, particularly in valuing repeat customers and consumable products—principles that influenced the launch of my first startup.

Led the development of a first-of-its-kind mortgage broker performance application. This innovative system transformed the bank’s approach to tracking, evaluating, and ranking mortgage loans and brokerages.Key Responsibilities:1. Designed and implemented a statistical scoring model application for mortgage broker performance.2. Collaborated with teams across the bank to ensure alignment with strategic and compliance goals.3. Continuously refined the scoring algorithm to adapt to market trends and bank objectives.Achievements:1. Delivered a dynamic, adaptable software tool that significantly enhanced the bank's decision-making and compliance monitoring capabilities.2. Directly contributed to the bank's operational efficiency, risk management, and strategic brokerage partnerships.Skills and Technologies:1. Expertise in .NET web technologies and Microsoft SQL Server.2. Profound knowledge of statistical analysis and algorithmic development.3. Strong collaboration and communication abilities.

I was responsible for building and managing the technology infrastructure for a 500-person office, ensuring that systems were reliable, secure, and capable of supporting day-to-day operations. My key responsibilities included:1. Team Management: Led a team of IT professionals, providing guidance, support, and training to ensure they were equipped to maintain and improve the office’s technology infrastructure.2. Infrastructure Setup & Management: Designed and implemented the office's IT systems, including networks, servers, and storage, to meet the needs of a large staff.3. Ongoing System Maintenance: Handled the upkeep of critical systems, performing regular updates, troubleshooting issues, and ensuring everything ran smoothly.4. Planning for Growth: Prepared for company expansion by planning and implementing technology upgrades, including increasing network capacity as needed.5. Security Oversight: Established and maintained security measures to protect data and ensure compliance with relevant regulations.

I played a crucial role in training new hire groups, equipping them to excel in our dynamic technical support call center environment. My key responsibilities included:1. Curriculum Development & Instruction: Designed and delivered tailored training programs, ensuring new team members gained proficiency in our technology products and problem-solving techniques.2. Performance Assessment & Feedback: Regularly evaluated trainee performance, providing personalized coaching and feedback to enhance their skills and boost confidence.3. Large Group Presentations: Led engaging and informative technology presentations to audiences of over 100 individuals at annual conventions, effectively communicating complex information and training sales representatives on new product offerings.4. Team Support & Mentorship: Served as a mentor and primary contact for trainees, offering ongoing support and guidance as they transitioned into competent technical support specialists.