Damon Rieter Email & Phone Number

Norwich, Gb

Norwich, England, United Kingdom

East Anglia

Norwich, England, United Kingdom

In this capacity, I assess skill gaps and deliver training to associates for attaining desirable results. I set up the vision of the team and brand to facilitate the acquisition of short and long-term goals. I evaluate store performance against previous years and define and implement SMART goals to attain higher results. I hold the full accountability of examining P&L to make financial decisions.Related Skills: Skills Gaps Assessment, Store Performance Evaluation, P&L… Show more In this capacity, I assess skill gaps and deliver training to associates for attaining desirable results. I set up the vision of the team and brand to facilitate the acquisition of short and long-term goals. I evaluate store performance against previous years and define and implement SMART goals to attain higher results. I hold the full accountability of examining P&L to make financial decisions.Related Skills: Skills Gaps Assessment, Store Performance Evaluation, P&L AdministrationFollowing are the highlights of the value I achieved at Samsung PRS:☛ Improved salesforce unity and morale through implementing team bonding exercises. ☛ Performed evaluation of team performance by utilising ICEHOP technique to recognise and further develop best people.☛ Recognised by senior management for leading the store to highest profit since trading and beating previous store record.☛ Directed the top training team in the company for driving customer and colleague engagement.☛ Accomplished Volume V Pre Order target by demonstrating utmost dedication and continued commitment towards work excellence. Show less

In this capacity, I planned and developed rota for the store to ensure smooth execution of business operations. I examined team performance continually to assist the attainment of short and long term goals. I conducted one-on-one and group interviews and hired potential candidates with strong educational background and skills set. I performed multiple investigations and disciplinary hearings on staff members due to poor performance and gross misconduct.Related Skills: Youth Engagement… Show more In this capacity, I planned and developed rota for the store to ensure smooth execution of business operations. I examined team performance continually to assist the attainment of short and long term goals. I conducted one-on-one and group interviews and hired potential candidates with strong educational background and skills set. I performed multiple investigations and disciplinary hearings on staff members due to poor performance and gross misconduct.Related Skills: Youth Engagement, Fundraising Efforts Management, Cross-functional CollaborationFollowing are the highlights of the value I brought to Samsung PRS:☛ Organised training sessions to improve staff capabilities and attain corporate objectives, while introducing new employees to the organisation. ☛ Played an integral role in accomplishing defined store target through sharing best working practices.☛ Increased customer feedback and engagement score up to 90% with consistent five star google reviews by delivering exceptional customer service. ☛ Improved revenue margins through closing significant sales during Christmas period.☛ Oversaw the management of day-to-day store operations in the absence Company Manager as well as achieved a stable footfall conversion Show less

In this capacity, I built sustainable relationships of trust through open and interactive communication with clients.Related Skills: Profitability Improvement, Relationships Building, Cross-functional CollaborationFollowing are the highlights of the value I achieved at SKY UK:☛ Served as a key player in gaining 10 / 10 NPS feedback from customers through top level of customer service provision.☛ Accomplished one common goal by working in close collaboration with… Show more In this capacity, I built sustainable relationships of trust through open and interactive communication with clients.Related Skills: Profitability Improvement, Relationships Building, Cross-functional CollaborationFollowing are the highlights of the value I achieved at SKY UK:☛ Served as a key player in gaining 10 / 10 NPS feedback from customers through top level of customer service provision.☛ Accomplished one common goal by working in close collaboration with team members.☛ Supervised seamless running of 12 stores in the absence of Area Manager and extended breaks.☛ Elevated stores profitability over 25% YOY through establishing and maintaining a four connection average per day from Norwich. Show less

Lowestoft, England, United Kingdom

In this capacity, I forged sustainable relationships of trust through open and interactive communication with clients.Related Skills: Team Coaching and Development, Customer Engagement, Effective CommunicationFollowing are the highlights of the value I achieved at O2 UK:☛ Drove £1M turnover per year by collaborating with team members.☛ Coached and developed a team, gaining 3 / 5 of team within the top five of company.☛ Increased connections from 50-60 to… Show more In this capacity, I forged sustainable relationships of trust through open and interactive communication with clients.Related Skills: Team Coaching and Development, Customer Engagement, Effective CommunicationFollowing are the highlights of the value I achieved at O2 UK:☛ Drove £1M turnover per year by collaborating with team members.☛ Coached and developed a team, gaining 3 / 5 of team within the top five of company.☛ Increased connections from 50-60 to over 100 a month consistently as well as improved customer and colleague engagement. Show less

Nvq Level Ii And Iii In Customer Service

Nvq Level Ii And Iii In Sales

8 Gcses