Digital product leader for $26B healthcare system, overseeing a $50M annual budget and leading a team of 15 product managers and directors. Deliver impactful solutions to improve patient care and engagement:* Ascension One Consumer App: Product lead for 4.7-star rated mobile and web app integrating EHR, claims, and revenue cycle data into a unified consumer experience. Led $200M+ initiative with 15 development teams over 18 months.* Identity & Data Platforms: Built scalable platforms for identity management, data ingestion, harmonization and normalization, transforming healthcare data across 15+ disparate EHRs into FHIR standard for enhanced interoperability and application use.* Benefits Management: Product lead for 4.5-star mobile and web apps for 300k+ members of Ascension’s self-funded SmartHealth benefit plans and ACA marketplace Ascension Personalized Care insurance plans.* Telehealth Platform: Launched a Video Chat solution that enables 20k+ weekly virtual encounters between patients and providers.* Pharmacy Prescription Management: Developed consumer experiences that serve over 1M+ annual refills via the Ascension Rx home delivery service.* Salesforce CRM Implementation: Spearheaded adoption of Salesforce as the core CRM platform for contact center, digital marketing, and engagement initiatives.

Built and upskilled a team of product managers to develop a suite of consumer applications for Ascension Health. Participated in COVID response by innovating multiple solutions on tight timelines to address urgent operational needs. Ultimately promoted to AVP in June 2022 as a result of taking on expanded accountabilities.

Lowered CAC 20% by launching a self-service acquisition channel targeting independent restaurant operators for $100M PE-backed HRIS company:* HotSchedules Essentials: Reduced new customer onboarding time from 30 days to 30 minutes, achieving a 30% free trial conversion rate through SEO optimization, nudge campaigns, and personalized support.* Product launch was a key component of HotSchedules’ acquisition by Fourth.

I was brought in to EA to help drive adoption of their digital platform across a worldwide portfolio of game studios by innovating new products that improved the end-to-end developer experience.* EA Developer Portal - Improved Developer Experience for integration with platform APIs.* Managed Technical Publications team and drove improvements to documentation quality.* Managed one of the largest Confluence instances in the world, serving 6k+ developers in 20+ studios across the globe.

I led multiple cross-functional teams that built solutions for developers and partners of PayPal and other companies within the eBay portfolio.• Shipped testing tools, simplified APIs, certification programs, community support channels, and integration portals for thousands of developers contributing millions in revenue via APIs.• Led an overhaul of PayPal’s platform onboarding that resulted in 30% increase in partner app submissions by alleviating several major pain points that accompanied a platform launch.• Managed products for solution partners of PayPal and Magento that promoted their products to merchants, enabled benefits for global multi-tiered programs, and helped measure top-line revenue contribution.• In partnership with marketing, accelerated PayPal’s growth in specific verticals including education, government, healthcare and nonprofit through partner outreach and marketing efforts, establishing partnerships resulting in $50M+ incremental annual payment volume.• Spoke at over 30 tech conferences to evangelize PayPal’s platform and engage customers.• In my first year at PayPal, I developed and supported first generation PayPal APIs, including launching PayPal’s first SDKs, knowledge base, and developer CRM.