Andrew Morgans Email & Phone Number

County Galway, Ireland

Managed the relationship between clients and lending institutions to ensure that the mortgage application process operates efficiently. Evaluated and improved the mortgage application process to implement more efficient proceduresProvided support for colleagues with I.T. and technical issuesEstablished more robust data protection and storage methods.

Galway, Ireland

Member of the I.T. help desk team for the Road Safety Authority’s national system for managing Heavy Goods Vehicle testing.Assessed and resolved system issues for testing centresProvided telephone assistance for vehicle operators with website issuesMonitored networks for any connection issuesCarried out system testing in order to help resolve system issues

Ireland

The main focus of the role I was transferred to under TUPE regulations was to help ensure the smooth transition of the business over to the new company. In addition to validation of the business requirements on the system I also adapted my experience obtained over the project to ensure that all staff who transferred over were able to rely on me for system.

Ireland

Improved and managed a system for managing customer services support issues which enabled me to gain an in-depth knowledge of all company products and the financial services industry as a whole through a combination of training, experience and interaction with different areas of the business. I was also involved in numerous projects that reassessed.

Swords, Ireland

Quality inspected vast amounts of documentsHelped create a system to manage the document dispatch processPromoted to role of Technical Support Analyst for customer services

Dublin, Ireland

Monitored network and contacted customers or emergency services as appropriateHelped ensure accuracy and confidentiality of client dataOrganised work schedules for alarm installation engineers

Folkestone, England

Sold insurance policies and managed incoming customer queries and requests over the telephoneMaintained and updated client records on central database

Haverfordwest, Wales

Provided administrative support for engineers and techniciansCoordinated and dispatched network teams for fault repairsSuccessfully organised and delivered a large electricity pole refurbishment project.

Llandeilo, Wales

Managed day-to-day activities of small site office of a gas pipeline contractorOrganised flow of documentation between client and contractor

National Botanic Garden Of Wales

Implemented a system to manage all the project design documentationLiaised with designers and contractors to ensure all parties were working to the correct revision of each set of documentationRecorded all sign-off and issue of plans and specificationsHelped to create tender document portfolios for various elements of the project

Cpd Module (L8), Environmental Science

Certificate (L8), Digital Mapping & Gis

Diploma, Earth & Ocean Science (L7)

Bachelor Of Arts (B.A. Hons), History

BA(Hons) History

4 A Levels & 9 O Levels