Damodaram Bashyam Email & Phone Number

New York, Ny, Us

Responsible for all aspects of the company's technology strategy, digital, cloud, data analytics, product engineering, product management, partnership solutions, and commercial real estate startup solutions that drive transformation and growth within the company and the commercial real estate industry. Additionally, As a Head of RedIQ business, I am responsible for sales, marketing, customer engagement and operations functions.

Brooklyn, New York, Us

Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. We at Goodwill Industries will only be satisfied when every person in the communities we serve has the opportunity to achieve full potential as an individual and to participate and contribute in all aspects of a productive life.

Fair Lawn, Nj, Us

Responsible for all aspects of technology strategy and execution for the bank including digital banking, business intelligence/Data Analytics, infrastructure and security controls for all lines of businesses(LOB’s).

New York, Ny, Us

Responsible for all aspects of technology delivery for the Consumer Bank business unit, which includes 5,200 Chase branches and 16,000 ATMs. Lead key initiatives, including digital branch solutions, market expansion, branch innovation, platform modernization, agile transformation, and process improvement. Supervise global resources and coordinate multi-functional teams that include shared resources. Oversee $1.4B budgets and lead efficiency exercises to drive operational efficiencies. Design and deliver innovative solutions to maximize customer experience and drive growth.

Lead 1000-person global organization in delivery of customer-focused IT solutions to serve 110M+ retail connections. Develop and implement strategic programs such as AI, real-time analytics, robotic process automation, customer insights to personalize customer experience across retail, call center, mobile, and digital channels for all business functions and products. • Delivered cost efficiencies of $900M from 2013 to 2016 by replacement of antiquated legacy CRM platforms and transforming customer experience across channels and slashing customer calls by 32%. • Business, Digital Transformation – Lead digital first OMNI channel customer experience, and cost transformation initiatives across functional groups to deliver millions in value• Enabled CRM, Digital marketing, AI and Analytics platforms –Created loyalty solutions, drove revenue growth $700M annually by delivering personalized offers, and reducing customer disconnects by 12%. • Improved employee engagement and productivity across the global organization by streamlining employee tools, knowledge management systems, social collaboration, and talent management tools.• Served as CIO of Converged Solutions Business, and co-created platforms to cross sell products and services.• Improved 6 months delivery cycles to 2 weeks sprints, by driving agile transformation, talent transformation and adopting DevOps, Cloud, Security, SAAS, SDLC automation methods to drive solutions delivery.• Leveraged mobile technology to improve Bill to Cash collection and recovery processes• Served as instrumental force in aligning IT initiatives with overall business mission.

Lead 250-person global team accountable for development, implementation, and support functions for B2B and B2C ecommerce, mobile, self-service, product development, web services, and cloud-based infrastructure solutions. Oversaw www.verizonwireless.com with 24/7 self-service online account portal servicing 60M registered users and producing $5B in revenue annually. • Improved ecommerce conversion rate by 20% and self-service utilization by 30% by streamlining digital experience; simplified usability and responsive design across multiple devices. • Identified $2B in projected savings over 3 years by leading transformational customer experience initiative. • Led product development implementation, integrating multiple ISP’s (Google, Microsoft, Yahoo, & AOL) to aggregate customer content with service adopted by 2M customers in first month. • Created diverse, global, and high-performance teams, driving cost effective solution delivery. • Championed product and software development investments to improve social network integration.• Led post-M&A conversions and migrations to successfully absorb newly acquired users.• Implemented Geo-redundant cloud infrastructure services to support VerizonWireless.com, B2C, and B2B channels with more than a billion page hits quarterly.

As a head of digital IS, lead 140-person Application development, infrastructure and support team accountable for self-service digital channels. Managed 24/7 applications support, architecture, and cloud infrastructure systems. Designed and deployed customer-centric solutions, implemented single sign-on solutions across several online product vendors and corporate. • Increased online customer adoptions via web and mobile by 56% to 78%. • Achieved 40% YOY increase in online transactions and $800 millions in cost savings in 2009 through new partnerships for self-service products and enhancements. • Earned “Sun Software Innovators Award” for driving technology innovation and maximizing business value.• Won Oracle’s “Eco-Friendly Enterprise Award” for spearheading paperless billing, saving $48 millions in cost annually. • Decreased software/hardware costs in millions by creating Infrastructure as a Service organization to optimize IT infrastructure.• Led major apple device launches, processing thousands of orders per minute online with minimal issues in comparison to competition.

• Led team in development and deployment of new invoicing platform; migrated 55M customers to simplified billing process, reducing customer calls relating to billing issues by 15%. • Implemented wireless data rating platform to accurately rate customer data usage. • Directed ERP systems support and administration; consolidated HR, payroll, and financial systems into scalable and reliable hardware platform.

• Guided team accountable for web-service delivery. Reduced operating costs by implementing enterprise communication platform. • Decreased number of databases by 60%; implemented server consolidation and in-house disaster recovery for mission-critical application. • Supported expansion of call center operations by driving call center database consolidation.

Mba, General Management, Marketing And Finance

Executive Education, Disruptive Innovation

Executive Education, Implementing Strategy

Ms, Information Management

B.E Computer Science And Engineering