Damyan Hristov Email & Phone Number

Sofia City, Bulgaria

Sofia City, Bulgaria

As a Security Consulting Engineer at Cisco’s Technical Assistance Center (TAC), I specialize in providing advanced technical support for Cisco Secure Firewall solutions. In this role, I work directly with enterprise customers to troubleshoot and resolve complex security challenges, ensuring the successful deployment and ongoing operation of Cisco's industry-leading firewall technologies.Key Responsibilities:- Collaborate with customers to diagnose and resolve critical security incidents.- Deliver expert troubleshooting and technical support for Cisco Secure Firewall products.- Collaborate with Cisco engineering to escalate and resolve critical bugs and product issues efficiently.- Led training and on-boarding sessions for new hires, equipping them with the necessary technical skills and knowledge to support Cisco Secure Firewall solutions.Key Technologies:- Cisco Secure Firewall Threat Defense (FTD)- Cisco Secure Firewall Management Center (FMC)- Cisco Adaptive Security Appliance (ASA)- Cisco AnyConnect Secure Mobility Client (VPN)Achievements:- Promoted to Senior Security Consulting Engineer, a role I have held for over a year, providing mentorship and leadership to peers within the team.- Recognized for excellence in customer service, technical depth, and proactive problem-solving within the Cisco Secure Firewall product line.