As part of the UK Repair team managing the process of any aircraft parts and AGE that is declared BER/BPR (Scrap) and resolving reports of item discrepancy (ROIDs) raised by the customer in Kingdom on the Tornado platform.Through effective data analysis identifying trends and anomalies.Expediting the requirements of repair reports, quotes, vendor liability reports and query forms from vendors to be submitted into the RSAF.Supporting with Export Control DB loads.Expediting vendors for Forecasts for returning serviceable assets back to Kingdom. As the glue between the customer and the vendor, I held frequent reviews with procurement and the CFT to progress orders in an expedient manner.

Provided suppprt to the delivery of the L7 Post Graduate Engineer Apprenticeship Scheme, working with stakeholders across six business units and the EPAO to get 70 second year apprentices through End Point Assessment. Conducted interviews and was a panelist in one of the Assessment Centres for the Business Administration Scheme recruitment drive

Being first point of contact for BAE Systems stakeholders, providing guidance on global HR policies and processes, and providing a resolution where first contact is made where possible. Providing assistance to internal stakeholders on how to use HR Information Systems and how to enact a wide variety of transactions. Submitting Case Coaching referrals. Currently involved on a project as a Service Champion to secure HR Services with ICS Accreditation.

Supporting our Franchisees to deliver great service to their customers through the offering of fast efficient responses to any queries they have on shipments booked on through the various carriers such as, but not limited to, TNT, UPS, FedEx, DHL. At World Options we offer competitive discounted rates to our customers and a fastastic business opportunity to our Franchisees.

Recovering debt on behalf of Local & Central Government for balances large and small from individuals and businesses. This role involves good written and verbal communication, working in a fast paced and live environment, dispute handling, being compliant with FCA and TCE, and the ability to build rapport fast.

I have worked my way up to my current position from starting out as a laser technician remanufacturing OEM branded cartridges back to their original state developing my knowledge and expertise in stock management and customer development. I supervised a satellite store for 18 months before becoming Head of Customer Development.