Dan A.

Dan A. Email and Phone Number

CS and Data Entry Specialist - WFH @ Valenzuela, NCR, PH
Valenzuela, NCR, PH
Dan A.'s Location
Metro Manila, National Capital Region, Philippines, Philippines
About Dan A.

A Team Leader in a UK outbound account and in a non-voice (chat and email) US account for years.. I work hard and never give up. I am still here because of hard work and perseverance.

Dan A.'s Current Company Details
Freelance

Freelance

CS and Data Entry Specialist - WFH
Valenzuela, NCR, PH
Dan A. Work Experience Details
  • Freelance
    Cs And Data Entry Specialist - Wfh
    Freelance
    Valenzuela, Ncr, Ph
  • Freelance
    Cs/Data Entry Specialist - Wfh
    Freelance Jan 2023 - Present
  • Sterling Global Call Center, Inc.
    Team Lead
    Sterling Global Call Center, Inc. May 2016 - Dec 2022
    Ortigas Pasig, Philippines
    In May 2016, I was officially promoted as Team Lead.Responsibilities:• Monitor the agents’ performance and stats and coach them in real time.• Ensure that agents are meeting the service level agreements.• Review the agents’ chat and email logs.• Coach the agents when they have errors.• Create agents’ time keeping every week.• Train a new hired agents and prepare them for mock chats with the Clients.• Conduct training with the agents to enhance their performance.• Cover agent's shift when needed.• Interact with the Client via call or chat from time to time.• Create and submit billing reports and campaign updates to Manager.Outbound Calls
    View
  • Sterling Global Call Center, Inc.
    Technical Support Representative
    Sterling Global Call Center, Inc. Feb 2011 - Apr 2016
    Ortigas, Pasig Phillipines
    PCX transferred our account in Sterling so I continued to work for this non-voice campaign as chat and email support until April 2016 while finishing my OJT for Team Lead position.
    View
  • Pacific Connexion, Llc
    Technical Support Representative
    Pacific Connexion, Llc Jun 2008 - Feb 2011
    Ortigas Pasig, Philippines
    I worked here as a Chat and Email Support for one of the leading chat softwares in the market.
    View

Dan A. Education Details

  • Infotech Institute Of Arts And Sciences
    Infotech Institute Of Arts And Sciences
    Computer Science

Frequently Asked Questions about Dan A.

What company does Dan A. work for?

Dan A. works for Freelance

What is Dan A.'s role at the current company?

Dan A.'s current role is CS and Data Entry Specialist - WFH.

What schools did Dan A. attend?

Dan A. attended Infotech Institute Of Arts And Sciences.

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