Dan Ackaway Email & Phone Number

Chesapeake, Va, Us

Hampton Roads, Va, Us

Smithfield, Virginia, Us

• Helped drive Operational Excellence by leveraging investment in ServiceNow for IT Service Management (ITSM)• Managed the Service Desk function which was outsourced to Logicalis with an emphasis on First Call Resolution, Shift Left and innovation using ServiceNow ITSM tool and instance. • Performed vendor and contract management across the enterprise including key IT partners and suppliers (e.g. Accenture, Cisco, Dell, Logicalis, Microsoft, Redwood, SAP, Secureworks, Syniti (BackOffice), Virtustream …), including IT procurement and negotiations.• Served as liaison and focal point with Legal (internal/external) for all IT centric contracts and agreements. Worked closely with internal Council as well as directly with external Council to establish agreements with minimal risk and appropriate services levels, terms and conditions. • Acted as the Business Relationship Manager (BRM) for the Corporate functions such as Legal, Corp Communications, Internal Audit, Risk Management to capture demand and help coordinate solutions and services. • Managed the IT budget with an annual operating budget of $84.1 million with a capital budget ranging from $10.5 to $29 million. 2019 operating expense budget to actuals was favorable and within 0.003% of plan.• Oversaw the IT Compliance function which included IT General Controls (ITGC) framework and control environment particularly as it pertains to Internal Controls over Financial Reporting (ICFR) and other IT risk areas.• Experienced with both EY and Deloitte as external auditors during tenure as well as PwC as both a consultant and internal auditor. • Managed the SAP Security team which leveraged SAP’s Governance Risk & Compliance (GRC) Access Control tool along with a new task-based Business role framework.• Helped establish, grow and mature the Info Security and Cyber Security function. This included a small increase in staff with a heavy reliance in Managed Security Services (MSS) from Secureworks’ MSS and other tools.

Smithfield, Virginia, Us

• Helped facilitate and architect the consolidation of the IT organization supporting largest three Operating Companies and Corporate into one integrated IT organization. • Took over direct responsibility and consolidated an annual operating budget of $79.4 million with an annual capital budget of $44 to $50 million with a peek operating expense budget of $100.6 million during the height of the OneSAP project and IT transition. • Provided contractual support of its greenfield implementation of a new SAP ecosystem based on using S/4 HANA ERP Central Component (ECC), Business Warehouse (BW) on HANA, Transportation Management (TM) on HANA and SAP Governance Risk & Compliance (GRC). • Established and managed agreements with key vendors such as Accenture for System Integration and Application Outsourcing, Virtustream for Private Cloud Hosting, SAP for Integration Services, Licensing & MaxAttention, Microsoft for Azure Cloud services and dozens of other agreements for the niche contracted services and suppliers. • Direct oversight of the team responsible for SAP security role development in support of the OneSAP initiative as well as a greenfield implementation of SAP GRC Access Control for Access Risk Analysis (Segregation of Duty), Emergency Access Management (e.g. Firefighter) and Access Request (e.g. Access Management). • Worked with PricewaterhouseCoopers to revamp Smithfield IT General Control (ITGC) framework and control environment to strengthen controls primarily within SAP and particularly around sensitive and administrative access. • Facilitated the severing of the Fujistu outsourcing relationship based on performance and helped managed the transition to internal resources as well a key partners such as Accenture for Application Services, Virtustream for Private Cloud Hosting, SAP for Premier Support and MaxAttention services, Microsoft for Cloud Hosting and Logicalis for Service Desk Services.

Smithfield, Virginia, Us

Responsibilities include:* Enterprise IT Standards* IT Sarbanes-Oxley Compliance* Enterprise IT Agreements* Evaluation & Analysis of IT Capital Projects* Enterprise Architecture* IT Processes (ITIL)• Assisted with the integration and assimilation of IT systems and organizations of several new acquisitions made by Smithfield during this period. • Responsible for enterprise wide IT Compliance, IT General Control (ITGC) framework and coordination of Sarbanes-Oxley (SOX) testing, remediation and reporting. • Continued to partner with the IT leaders of the respective Smithfield Operating Companies and Joint Ventures to leverage our enterprise spend, establish standards and promote collaboration and coordination. • Led an effort to analyze and implement Smithfield’s first Cloud service by selecting and migrating to Microsoft Office 365. This effort including e-mail system migrations of both Exchange and Archived email as well as the deployment and introduction of SharePoint, Lync and the most current version of Office. • Assisted the Smithfield Packing Operating Company and Smithfield Foods, Inc. with the outsourcing of its IT organization to Capgemini which included implementing a new instance of SAP based on the Farmland Foods Operating Company business processes and IT operating model. • Led the effort to send out an RFP, negotiate and select a single supplier to take on full responsibility for Infrastructure Management Services (IMS) and Application Management Services (AMS) for Smithfield’s three primary Operating Companies as well at Corporate. An incumbent outsourcer, Fujitsu, was selected over Capgemini also an incumbent, Hewlett Packard and IBM. • Assisted with transitioning from Capgemini’s fully managed IT services to Fujitsu’s fully managed IT services and managed the Fujitsu agreement and relationship going forward.• Developed a comprehensive Information Security Policy.

Falls Church, Va, Us

• Enterprise level management position within IT Sector of Northrop Grumman’s Internal Information Services (IIS) / shared services group. • Management oversight for the activity and services of the Customer Service Center (Service Desk) supporting all of Northrop Grumman’s business sectors. • Responsible for creating and maintaining service level metrics and problem management which included root cause analysis, trending and reporting. • Directed the activities of the Network Operations center (NOC) which provided 24x7 proactive network and system monitoring using HP OpenView and Cisco network technology.

Newport News, Virginia, Us

Served in several roles and capacities during my 18-year tenure at Newport News Shipbuiling including roles with its previous owners, Northrop Gumman Corp and Tenenco. These roles included:- Sr. Manager, Information Systems Operations- Manager, IT Control Center- Manager, Telecommunications- Director, Networks & Infrastructure- Supervisor, Telecommunications / Network Management- Information Technology Analyst I - III• Directed all aspects of the IS Operations function with an annual operating budget of $114 million, four direct reports, 139 indirect employees and seventeen contracted employees.• IT profile including IBM mainframes, DOD Classified processing, IBM & Sun Unix systems, Hewlett Packard Wintel servers, 10,000+ personal computers, 450 Unix workstations, 14,000 station Avaya phone system, Cisco backbone network, fiber optic & copper cable plant, SAP R/3 4.6c support and BASIS administration, CATIA, CADAM and other critical business applications. • Aligned organization based on Centers of Excellence to improve end-to-end management of critical resources, people and technology. • Managed the transformation from a mainframe – call center-oriented help desk to a full service, two-tier Competency Center. • Improved key service levels such as first call resolution and overall system availability as well as instituted a more disciplined change management process. • Improved IT budget creation and tracking process for the five Cost Centers under IS Operations’ control.