Dan Alexandru Email and Phone Number
I am a voice engineer skilled in both Cisco and Microsoft Teams. Handling L2 and L3 incidents and requests, also handling implementation activities for global telephony team.I directly report to Global Service Manager of Enterprise Voice Team at Copeland.
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Telephony Operations Engineer, Enterprise VoiceCopelandCluj-Napoca, Cj, Ro
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Telephony Operations Engineer, Enterprise VoiceCopeland Jun 2023 - PresentCluj-Napoca, Cluj, Romania-Port in DIDs from current provider to Microsoft Calling Plan-Preparing LOAs for port in activity-Auto Attendant, Call Queue configuration-Handling Level 2 incidents and requests-Working with Microsoft and other ISPs on P1 issues-Greenfield configuration and implementation of ZIRO Automation Tool for Telephony system-Working on ServiceNow and SolarWinds-Periodic maintenance on telephony hardware along with clean-up and optimization activities-Part of Microsoft… Show more -Port in DIDs from current provider to Microsoft Calling Plan-Preparing LOAs for port in activity-Auto Attendant, Call Queue configuration-Handling Level 2 incidents and requests-Working with Microsoft and other ISPs on P1 issues-Greenfield configuration and implementation of ZIRO Automation Tool for Telephony system-Working on ServiceNow and SolarWinds-Periodic maintenance on telephony hardware along with clean-up and optimization activities-Part of Microsoft Teams Direct Routing Implementation-Post cutover UAT and hyper-care Show less -
It Lan And Telephony AdministratorEmerson Automation Solutions Jul 2022 - Jun 2023Cluj, Romania-SIP Trunk configuration-H323/SCCP configuration-Cisco Unity Voice mail tasks and issues-Part of clean-up activities-Cisco Telephony hardware upgrades (ISR Gateway, Analog gateway and Desk Phones)-L3 support for Cisco WebEx and Desk Phones-Engaging Verizon and other providers on P1 issues for quick resolution-In house automation and monitoring tools-Hands on experience with ServiceNow -
It Lan & Telephony InternEmerson Automation Solutions Mar 2022 - Jul 2022Cluj, Romania
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Former Student SenatorTechnical University Of Cluj Napoca Feb 2016 - Dec 2018Cluj County, Romania -
Former Coordonator Sport Si SanatateOsut Oct 2015 - Jun 2016Cluj County, Romania
Dan Alexandru Skills
Dan Alexandru Education Details
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Colegiul Tehnic Victor UngureanuTehnician Operator Tehnica De Calcul
Frequently Asked Questions about Dan Alexandru
What company does Dan Alexandru work for?
Dan Alexandru works for Copeland
What is Dan Alexandru's role at the current company?
Dan Alexandru's current role is Telephony Operations Engineer, Enterprise Voice.
What schools did Dan Alexandru attend?
Dan Alexandru attended Universitatea Tehnică Din Cluj-Napoca, Colegiul Tehnic Victor Ungureanu.
What skills is Dan Alexandru known for?
Dan Alexandru has skills like Leadership, Microsoft Office, Management, Microsoft Word, Project Management, Microsoft Excel, Public Speaking, Customer Service, Strategic Planning, Sales.
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📦Dan ALEXANDRU
Romania -
Dan Alexandru
Romania -
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