Dan Almeida Email & Phone Number

Brasília, Distrito Federal, Brasil

Responsible for responding to calls via Zendesk, ensuring personalized support for customers. Among the main activities are monitoring and investigating bugs, always aiming to create a better experience for the user. The use of spreadsheets is essential for controlling and managing time, ensuring efficient service. Our ultimate goal is to transform the world into a better place through quality service and effective solutions.

São Paulo

• Responsible for answering calls through the Zendesk platform, ensuring efficient and personalized support for customers.• Active collaborator in supporting Customer Success (CS), playing a fundamental role in maintaining an ideal environment for customer satisfaction.• Proficient in using Jira and implementing the sprint method, contributing to agile project management and workflow optimization.• Carrying out data analysis with SQL covers understanding and improving problem solving, using relevant information to make assertive decisions.• Active participation in a collaborative work environment, integrating into a multifunctional team to achieve common goals and promote operational effectiveness.

São Paulo

• Detailed CRM analysis to optimize renewals, up-sell and cross-sell.• Use CRM data to identify growth opportunities with existing customers.• Adoption of tools such as Hubspot and Pipefy to optimize activity control, integration of these tools in the product and sales areas to increase efficiency.• Implementation of processes to improve the customer experience and map the customer journey to identify points for improvement.• Management of different service channels to increase conversion.• Contribute to the strategic planning of the area and the company;• Work proactively to retain customers and manage churn according to stipulated goals;• Manage activities with the client according to plan.• Manage demands with the internal team

São Paulo

• Prospect leads in an outbound format to expand the company's customer base. I actively identified and approached potential customers.• Manage service channels to generate more impact on conversion, offering several channels for leads to get in touch.• Manage leads and convert them into potential customers, having a clear view of each lead's progress along the sales funnel.

Vitória Da Conquista

Efficient use of the internal system to manage financial and administrative tasks.• Manage spreadsheets to manage the company's financial activities.• Interact with consumers to clarify doubts and resolve any financial issues.• Collaborate with the team to ensure compliance with billing procedures.• Monitor and respond to customer queries about financial matters on social media.• Manage the WhatsApp channel to solve problems and provide customer service.• Work as a team to keep the company's billing protocols updated and correct.• I work on social media to respond to customers about financial activities.• Interact with consumers to clarify doubts and resolve any financial issues.• Collaborate with the team to ensure compliance with billing procedures.• Monitor and respond to customer queries about financial matters on social media.• Manage the WhatsApp channel to resolve problems and provide customer service.Support via Zendesk

Vitória Da Conquista

• Analyze data related to inventory, sales and other indicators to identify relevant trends and patterns.• Prepare clear and accurate reports for the senior management team, providing insights for operational decisions.• Implement strategies to increase the quality and satisfaction of customer service.• Develop training for the service team, focusing on effective communication and problem solving.• Interact with each customer in a personalized way, listening carefully to their concerns and answering questions in an enlightening way.• Assistance as a footwear consultant in the development of operations and problem solving, providing cutting-edge service.

Vitória Da Conquista

• Cultivate strong relationships with customers, demonstrating commitment to understanding their needs and solving problems.• Collaborate with cash and inventory teams to streamline operations and resolve issues effectively.• Contribute to exceptional customer service through operational support.• Improvement of technical skills in the sales area, aiming for effective performance and professional growth.• Approach each client in a personalized way, understanding their individual needs and offering tailored solutions.• Create a unique sales experience, from the first contact to after-sales, to increase customer loyalty and satisfaction.

Vitória Da Conquista

• Create strong connections with customers by providing dedicated customer service and resolving issues effectively.• Knowledge of cosmetic products, offering expert guidance to meet individual customer needs.• Offer personalized service to each customer, listening carefully to their concerns and responding clearly to their questions.• Collaborate with cashier personnel to resolve issues and resolve customer complaints efficiently.• Maintain the organization of merchandise inventory, ensuring that products are available and ready to meet customer demands.