Dan Ambrose Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

● Responsible for collecting and verifying information from the Claims Management Company● Liaised between solicitors and customers● Hosted team meetings● Logged cases via internal systems● Escalated urgent, complex or technical cases following established procedure.● Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.● Owned end-to-end complaint handling and resolution in line with established procedures.● Managed over 30 cases per week.

Liverpool, England, United Kingdom

● Resolved customer complaints and queries● Promoted the brand● Worked with external suppliers to avoid order cancellations and delays ● Escalated queries based on severity, risk, and sensitivity● Assisted vulnerable customers● Promoted to SME/Team Leader role in 2022 after a formal interview process● Continued to provide exceptional service and support to colleagues while upholding high standards of performance.● Trained over 50 staff to efficiently navigate a new internal system.

Liverpool, England, United Kingdom

● Fostered positive relationships with suppliers to ensure prompt and efficient delivery of customer orders● Engaged with notable suppliers to arrange in-store events and educate them on products on sale● Provided exceptional customer service, assisting customers with computer-related tasks and device setup● Responsible for in-store returns management, minimizing losses through careful and attentive handling.● Greeted customers and asked open-ended questions to better determine needs.

Liverpool, Merseyside, United Kingdom

● Identified areas for improvement and took appropriate action to meet goals.● Ran monthly incentives to keep morale high.● Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.● Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.● Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.● Trained staff on best practices to achieve optimal productivity.● Worked with store manager to develop action plans to increase performance and exceed sales KPIs.

Liverpool, Merseyside, United Kingdom

● Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.● Addressed customer issues calmly and professionally, delivering quick, successful resolutions.● Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.● Conducted performance reviews to ensure store maintained high level of functionality and staff were held accountable for their actions.● Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.

Chester, United Kingdom

● Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.● Adhered strictly to policies and procedures for continued company compliance.● Established positive relationships with customers by going extra mile to build rapport.● Recorded and processed customer data accurately.● Participated in staff meetings to discuss new developments.● Registered and updated accurate customer information on database

Ellesmere Port, Cheshire, United Kingdom

● Ensured new and pre-owned products were catalogued correctly for smooth daily operation of the store● Tested products for resale purposes to ensure they met required standards● Liaised with HR and store manager to forecast rotas to maximize profits based on expected footfall● Ensured the right number of staff were on hand to serve customers efficiently and effectively● Essential in a successful console launch making over £80,000 in a single day.

Gcse, Gcse'S, 5 B'S, 4 C'S, 1 Btec (Ict)

This was my secondary school which I successfully gained all GCSEs in Maths, English and Science along with other subjects I chose.

Pass, Nvq Level 2 Sports Science & Coaching

A 1 year course

Pass, Nvq Level 2 Catering & Hospitality

A 4 month apprenticeship.