Dan Anker Email & Phone Number

High Energy Global Fortune 500 Sales and Service Management leveraging 20+ experience ♦ Quality and efficiency expert with track record of implementing “best practices” and improving operational KPIs ♦ Organized, take-charge leader with exceptional follow-through and attention to detail ♦ Effective communicator who works well with individuals at all levels ♦ Top performer who thrives in-high expectation, high-stress environments ♦ Charismatic leader, building and managing high-performance sales and operations teams ♦ Skilled analyst, leveraging feedback for process improvementSpecialties: P&L management ♦ Revenue generation ♦ Workforce management ♦ Call center expertise ranging from residential to high-end commercial customer service ♦ benchmarking and performance metrics ♦ All aspects of staffing, training, and employee retention ♦ Vendor management ♦ Customer retention and loyalty ♦ Comprehensive knowledge of CRM solutions and technologies ♦ Design and delivery of instructor-led, and blended learning ♦ Proven ability to deliver remarkable customer service, driving CSAT scores♦

Listed skills include Vendor Management, Leadership, Management, Telecommunications, and 46 others.