Daniel Annear Email & Phone Number

Rangiora, Nz

Rangiora, Canterbury, New Zealand

To provide leadership and support to the team. This includes operational and strategic planningTo lead, mentor and support the team in database design, administration and development, ERP support, e-services and Business Intelligence. To lead the provision of both systems analysis and database developer and administration capabilities, and leading the development and management of Business Intelligence and reporting across all areas of the business.To be the technical lead in the adoption of effective technology solutions across the organisation that align with the Digital Transformation Strategy and Organisational

Wellington & Wairarapa, New Zealand

Leading Software Developers and Application Support Specialists in support and development of a broad range of vendor and internally provided products and platforms. Also spent 6 months as the Transition Manager for DOC's SAP S/4HANA rollout.

Wellington & Wairarapa, New Zealand

Managing day to day operations for a team of high performing application specialists.Managing resource allocation and team workload to ensure timely response to reactive support requirements and reliable efficient delivery of planned work. Promoting knowledge transfer and capability development cross the team. Managing relationships with key stakeholders and working with the business to prioritise and schedule the delivery of application enhancements.

Auckland, New Zealand

• Ensuring customer satisfaction by managing the allocation of resources and working with external service providers to ensure high quality and timely service delivery.• Communicating outages and failures on behalf of IT by email, intranet and voice messaging systems.• Taking ownership of complaints, taking action to mitigate and ensure future customer satisfaction.• Reporting on outages/failures and incident performance across Foodstuffs.

Auckland, New Zealand

• Nurturing relationships with allocated business owners and staff.• Managing problems and trends identified through regular incident analysis, escalation and site visits.• Writing formal reports on findings from site visits, providing guidance to store owners on IT system usage and maintenance within stores.• Resolving incidents and contributing to knowledge repositories.• Managing the IT build for new Supermarkets; building servers and POS controllers, leading contracted resource to deploy onsite.• Travelling around the North Island to perform setups, upgrades and installations including: upgrading store POS systems, setting up Self Checkouts, installing IT back office equipment, building servers and performing onsite replacements.• Providing after hours (on-call) support, as the main gateway for all after hours support activities (1 week in 4, averaging around 20 hours per week of on-call support).