Dan Arnold Email & Phone Number

Greater St. Louis Area

Primary responsibility is to oversee the operation of the IT department and to ensure it aligns with the business objectives of the organization. Principal goals are to develop and manage application portfolios for each department. Also provides vision and leadership for developing and implementing IT initiatives across all areas of the organization.

Greater St. Louis Area

Primary responsibility is to oversee the operation of the IT department and to ensure it aligns with the business objectives of the organization. Principal goals are to develop and manage application portfolios for each department and to attain all IT service level agreements for the user community within the organization. Also provides vision and leadership for developing and implementing IT initiatives across all areas of the organization.

Manage the Data Warehouse practice that includes Data Warehouse Architecture, Data Modeling, ETL (Informatica), Data Management, and Enterprise Reporting (OBIEE and Hyperion) for Oracle and Informix based warehouses. Practice management includes P&L responsibilty, Technical responsibility and HR responsibilty.

Independent consultant specializing in enterprise level mission critical software and IT infrastructure implementations.

• Increased revenue over a 15-month period through “productizing” software projects. Packaging these development projects as products included the following: o Created product contracts to include licensing agreements, SLAs, maintenance, upgrades and support, and to reduce disputes through clearly documented requirements for Integra and the client. o Developed all support procedures. o Designed and launched a product support portal. o Created and implemented a software delivery system.• Empowered executive management to make key operational decisions through measurement and tracking of consultant KPIs such as resource utilization, schedule variance, quality metrics, and through creating a new system for forecasting and scheduling of resources.• Managed software development projects from inception to completion including requirements gathering, development and support.

Responsibilities encompassed overall business operations including sales, technical support, professional services, product development, administration and profit and loss.• Re-engineered project delivery and system installation processes. This resulted in a much improved implementation model that identifies gaps early in the project, clearly sets expectations, re-ordered project implementation steps, changed the data conversion paradigm, and improved client communication. • Implemented a new web based help desk system resulting shorter response times, automatic issue escalation, improved issue visibility within the organization, better reporting, and improved customer satisfaction.• Cultivated key strategic client accounts by establishing stronger relationships and including them in key product decisions.• Developed and executed a business plan that provided increased working capital, lower accounts receivable and increased net revenue.

Served as company’s chief technologist with overall responsibility for IT infrastructure and long-range direction of the company’s software product development. • Managed the development and implementation of research programs to assure company’s competitive position and to meet long-range strategic product goals. Research revealed that the product line, while quite functional, was perceived as antiquated. Implemented product initiatives to give the product line a new “Look and Feel”. • Designed and brought to market several new products that combined with the overall new facelift, resulted in a 50% growth in sales the following year. Products included an executive dashboard, reporting tools, e-Forms, customer portals, and central cash receipting.• Managed the research, product development, quality control/quality assurance, documentation, and packaging functions for the software product line.

Managed the day-to-day operations of this multi-discipline practice, providing comprehensive benefit plans, legal services, financial planning services, accounting services and IT services.• Sold and delivered IT consulting services, including business process analysis, systems analysis, system installations, and Web designs.• Designed and built all hardware and software systems, both automated and manual, from the ground up to support the needs of all of the professionals and their practices.• Managed the financial aspects of the business.

Managed a team of consultants who specialized in Manufacturing Execution Systems covering all of North America. • Sold consulting services related to the company’s MES software applications. Engagements ranged from small, week-long projects to projects lasting as long as 2 years. • Responsibilities included trade shows, pre-sales activities, training delivery, sales projections and strategic product direction.

Managed and led a group of software developers, technical writers, and product support engineers. • Developed requirements• Designed software• Mentored developers• Reviewed technical documentation• Guided engineers in troubleshooting activities• Managed all personnel issues• Developed rapport with customers, interacting with them throughout the development process to ensure customer satisfaction.