Dan Aughey Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Resolve settlement issues, and serve as a SME (subject matter expert) to interpret againstpolicies, guidelines or processes; escalate complex issues as needed• Analyze data using data analysis tools and methodologies to make process improvementrecommendations to senior management• Utilize understanding of securities and derivatives settlement activities to interpret data,prepare reports, and present findings to management• Identify policy gaps and formulate policies to aid in the streamlining of related work processes• Assist with the implementation of assigned projects, including trade flow processenhancement initiatives• Interpret data to make recommendations for launching new products, services, and upgradedplatforms• Provide informal guidance and on the job training to new team membersMinimizes risk to the bank by monitoring/providing solutions to errors and adhering to auditand control policies• Appropriately assess risk when business decisions are made, demonstrating particularconsideration for the firm's reputation and safeguarding Citigroup, its clients and assets, bydriving compliance with applicable laws, rules and regulations, adhering to Policy, applyingsound ethical judgment regarding personal behavior, conduct and business practices, andescalating, managing and reporting control issues with transparency, as well as effectivelysupervise the activity of others and create accountability with those who fail to maintain these standards.

Dublin City, County Dublin, Ireland

• manage and assist in the processing of all new accounts to ensure that all target production periods are met and acceptable levels of accuracy maintained. • review and control the collection of all core tax documentation to enable full tax service offering.• prepare the files for processing of all withholding tax reclaims ensuring that all target production periods are met and acceptable levels of accuracy maintained.• manage the payment of received tax refunds within set timeframes.• manage the reconciliation process between sub-custodian, client reporting platforms and internal reclaim system records.• be proactive and encourage the harmonization of the Tax Advisory, Tax Reporting, Tax Documentation and Tax Reclaim areas into a single efficient unit.• ensure that a client focused service approach is adopted at all times in completing work to the highest standards of accuracy.• be responsible for the delivery of any exceptional processing projects in a timely manner.• ensure the quality of replies and response times to queries are met.• create and promote a working environment in accordance with the RBC values.• support the Senior Management in all initiatives to achieve standards of excellence in the tax relief service to clients.• investigate and implement procedural improvements and team efficiencies.• act as a credible representative of Tax Operations with an ability to deliver status updates at multiple levels

Dublin City, County Dublin, Ireland

• Assist management team in business development initiatives, including co-ordinating with the marketing team on events, preparation of brochures and thought leadership. • • Work with client executives and BSC to create standardised proposal documents.• • Work with the head of the department and senior executive team to review pricing of compliance work to ensure consistency and in line with margin targets. • Ongoing review of all processes to ensure fit for purpose and develop improvements where necessary. • Take responsibility for co-ordinating the interaction and sales pipeline for the department, working with GDS team and client executives to ensure is kept updated. • Provide regular updates to the head of department and senior executive team on resourcing, including identifying gaps, opportunities for improvement, capacity constraints etc.• Sit as part of department people team, and assist in initiatives. Schedule meetings with staff groups and assist relevant executives in compiling and maintaining a log of matters raised, as well as ensuring follow ups and communications on same.• Sit as part of department people team, and assist in initiatives. Schedule meetings with staff groups and assist relevant executives in compiling and maintaining a log of matters raised, as well as ensuring follow ups and communications on same.• Assisting with financial planning, revenue estimates and tracking performance to annual plan.• Work with finance team to create financial reports tracking performance for specific areas of the department where requested.• Co-ordinate with finance team on fees in provision, and any debtors coming up to provision threshold, including following up with individual executives.• Promote best practices in respect of client acceptance, independence and compliance policies. Facilitate relevant training, and share relevant information on procedures with the client facing teams.

County Dublin, Ireland

• Proven project management capabilities• Client relationship management, managing client expectations and engaging proactively• Extensive local market knowledge, Legal documentation experience• Administration, Management, Organization• Fund launches, Mergers, Transitioning etc.• Managing stakeholders, internal and external • Escalation management and resolution• MIS implementation – creating and implementing MIS tracking• Procedure Central – creating and implementing SME knowledge platform as well as Procedure review and implementation.• CAP reviews

Dublin, Ireland

• Maintain a strong working knowledge of regulatory environment (FACTCA and CRS).• Review of FATCA documentation and input to core tax repository system.• Review Power of Attorney and Beneficial Owner Documentation for the purposes of CRS.• Compiling and maintaining Standard operational procedures (SOP) to mitigate risk.• Accurate processing of tax rates to Citi’s core processing system to enable clients receive relief at source on securities accounts.

My role involved working in an extremely fast paced environment at Bank of Ireland’s main retail contact center in Dublin.My role included handling customer phone queries for all Bank of Ireland retail customers in the Republic of Ireland, carrying out customer instructions accurately in accordance with Bank of Ireland group policies, reaching challenging customer service targets, displaying a wide range of product and service knowledge and the promotion of Bank of Ireland extended services, e.g. online and telephone banking