Dan B. Email & Phone Number

London, England, Gb

London, Uk

Responsibilities: * Reviewing, editing, preparing, and sending valuation reports to clients. I ensure that each report is accurate and delivered on time. * Using Holded for invoicing monitoring payments outstanding balances. * Creating and uploading instructions into the databases/ SharePoint/ SurveyHub/ XIT2 Achievements: * Created the Daily-Quotes-and-Instructions Excel sheet to improve quote and sales data analysis.

London, Uk

Responsibilities: * Handled inbound calls and cases logged via Zendesk, ensuring customer commitment by answering calls within 30 seconds, replying to emails within 24 hours, and answering chats within 30 seconds while professionally and confidentially with patients. Achievements: * Weekly Chat Champion award - given to the agent who handles the most chats weekly. * Inbound-retention-campaign – achieved a 15% MoM customer retention. * Took initiative and ownership to create, develop and implement the Customer Query Prioritisation process, which resulted in a 1% monthly increase in revenue.

London, Uk

Responsibilities: * Handled a high volume of inbound calls and emails via PIMS while maintaining our customer commitment of answering calls within 60 seconds and replying to emails within 2 hours. * Communicated professionally, tactfully, and kindly with patients while maintaining high confidentiality. * Ensured timely processing and delivery of test kits, responded to queries and followed up on results with the medical team. Achievements: * Took the lead in creating, developing, and improving the Test Kits process, resulting in a 10% monthly reduction in waiting time. * Developed and implemented a process to reduce loss by 4% MoM for "Laboratory sample not received".

London, England, United Kingdom

Responsibilities: * Maintained records of property utilities and services and retrieved necessary documents as required * Managed an accurate inventory of properties pre-check-ins and post-checkouts, ensuring customer satisfaction for both parties * Handled customer escalations, missed/delayed payments, and payment agreements * Liaised with external suppliers to ensure swift guest resolution * Developed interactive manuals for each property, increasing company sales by 5% YoY Achievements: * Created and implemented an SLA system for queries AHT within 2 hours * Raised customer awareness and interest in the joint project and task management platform, resulting in a 4% YoY increase in sales.

London, United Kingdom

Responsibilities: * Handled a high volume of inbound calls, emails and chats logged via Salesforce CRM. * Assisted patients in booking travel and professional vaccine appointments. * Follow up on customer queries promptly according to the Service Level Agreement. Achievement: * Created, implemented and managed project rollout of new Standard Operating Procedures, leading to 5% YoY revenue growth.

London, United Kingdom

Responsibilities: * Dealing with Maximum Attention Customers as well as new "VIP" customers using the Open Table Platform * Assisting consultants and explaining the functionality of OpenTable to users (i.e. time, table schedule, adding reservations to OpenTable cloud, reporting issues promptly, designing floor and seating plans)* Refunding Diners Cheques (secure data)* Following up on customer queries once resolved, as per Service Level AgreementKey achievements: * Managed the Lost Customers Procedure project. My objectives were to process the termination request in time and use the procedure step by step. Achieving a 20% reduction in waiting time * Created and ran the expired Dining Cheques project, which produced a 15% reduction in waiting time* Worked on a Loyalty and Efficiency project to reduce customers' short calls by creating a step-by-step plan

London, United Kingdom

Responsibilities:* Taking inbound calls and dealing with emails and chats. Support Contact for new "handle with care" users * Resolving confidential security and legal issues reported by third parties * 1st line support on the German market (English speakers), functionality testing (team of 2)* Following up on customer queries once resolved, as per Service Level AgreementKey achievements:* Achieved a reduction of 15% in "poor data quality "entries for new registrations while in charge of a data analysis project for the activation database in a Data Protection Act-compliant process* Won Three "Lebara's Got Talent" awards, which recognised the top 10 customer service advisors in a team of 300, based on customer service satisfaction scores* Represented Lebara at the Romanian International University Fair, the country's largest recruitment event, to promote the benefits of Lebara's services to students who planned to travel abroad * Represented Lebara overseas at "Graduate talent recruitment" exhibitions and events* Liaised with customers, including bi-lingual, telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations* Proactively reported and communicated with senior management for better customer service and experience

London, United Kingdom

Responsibilities:* Handled incoming customer emails and requests in a timely and professional manner* Identified, researched and resolved customer issues efficiently and effectively* Following up on customer queries once resolved, as per Service Level Agreement Achievements:* Maintained a Net Promoter Score (Customer Satisfaction Metric) of 4,5 (5 being the highest)

Bucharest, Romania

Achievements: * Increased the magazine’s sales by 20%* Responsible for Marketing strategy for Hiparion Magazine’s portfolio: Domus, Casa Mea, Caminul, Planul Casei Mele, Revista de Unelte si Echipamente, DomUTIL magazines.* Draw up the budgets of the portfolio of magazines designed to achieve the budget* Responsible for the selling advertising, distribution, marketing, and coordination of the editorial team and financial team. Building relationships with overseas publishers* Managing the marketing campaign and financial reporting. In charge of Project management and product management

Bucharest, Romania

Achievements:* Signed an advertising contract of 450.000 E * Total sales over 1,5M Euro* Coordinating team advertising sales department of 10 agents

Bucharest

Key responsibility:* Negotiating advertising contracts and coordinating advertising campaigns for magazines Domus, DomUTIL and CASA MeaKey Achievement:* Launched a new magazine DomUTIL – DIY magazine – from the beginning; it was the leader in DIY magazine niche. * Achieved and exceeded sales targets.

Digital Marketing – Chartered Cpd Programme, Digital Marketing

Chartered CPD Programme

Bsc Management & Economics, Business Administration And Management, General

Activities and Societies: Economics Management