I started my career executing network infrastructure projects while working on the DataComm Support Contract at NASA Ames Research Center. I was working at NASA when the Challenger space shuttle blew up during launch. After the accident, NASA required all employees to go through the Crosby Method Total Quality Management training program. Some of the main ideas in Crosby TQM were continuous improvement, constant feedback, and encouragement of process participants to speak up when something wasn't working. The TQM principals really resonated with me and I incorporated many of them into my work and behavior. After working at NASA ARC, I leveraged practical experience and professional training all the way up to doing DevOps & Infrastructure As Code. This broad experience, desire to learn, and push for continuous improvement enables me to pick up new skills easily, work cross-functionally, and to quickly identify cause when investigating issues. I’ve worked on several globally distributed, multi-disciplinary teams and understand the criticality of good communication in the achievement of organizational goals.