Dan Bader Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Sales Performance & Distribution | Medicare-Responsible for producing Policies and Procedures based on Government Regulations -Responsible for strategic oversight of staff accountable for the sales of Retail, and Government products. -Ensure staff meets/exceeds goals, monitor and report on results, develop tools, develop strategies and training, and implementation of initiatives. -Oversee escalations management process between internal HCSC governance teams and vendor organizations to track resolution, training and impact of escalations while reporting to executive leadership and developing mitigation strategies.-Responsible for strategic oversight of third-party marketing organizations, onboarding, contract discussions, training, asset filing and team coordination. -Partner with vendors to ensure the agents are delivering the best “front line” experience for our member and prospect population through continual alignment of strategic and tactical vision.-Responsible for creating the strategy and plan to managing flows of information relating to service levels and adherence to contracts and leading the team on changes to service scope-Oversee quality assurance program, ensure quality scores across vendors are meeting contracted targets and that HCSC is reviewing and maintaining a scorecard constantly that is in line with contracted expectations.-Lead and develop training teams and materials around Under/Over 65 products across various functional teams within HCSC to deliver to various vendor telesales contact centers in addition to internal training opportunities.

Chicago, Il, Us

Enterprise Project Management Office (EPMO) -Managed up to 22 resources in a highly matrixed PMO across 9 portfolios-Developed and maintained relationships with senior leaders across portfolios to discuss performance, resource planning and needs-Partnered to develop career pathing program within the department with clear guidelines, timelines and outcomes that resulted in a 70% promotion rate-Sponsored internship program at HCSC, up to 12 candidates each summer. Created staffing and forecasting logs, delivered performance feedback as well as mentorship on professional and personal development to maintain and grow the PMO’s talent pipeline-Planned, forecasted and managed recruiting process with HR and recruiting vendors for FTE, internship candidates and contractor resources-Managed onboarding/termination process of resources-Managed, tracked and delivered performance, improvement plans and feedback for up to 22 resources-Managed & tracked project assignments, supported staffing needs across various portfolios and business needs-Counseled senior management and staff on resource relations issues, interpretation of company policies, procedures and guidelines-Designed, developed and presented presentations and logs for leadership forums-Hosted and facilitated large scale training sessions across the department and resource levels-Oversaw project resource training activities

Chicago, Il, Us

-Coordinated efforts with HCSC’s largest retail vendors/brokers to ensure agent support through call center activity, material and sales support. -Operated with Vendors to ensure correct data requirements to mitigate financial risks through work flow analysis and cross functional team meetings before execution to deliver on desired results.-Managed Blue Plan outreach for large scale retail growth opportunities by working directly with the broker partner and other national Blue Cross Blue Shield plans to explain the project, efforts and then work to resolve any questions.-Organized large scale training seminars for large broker populations while working alongside HCSC internal staff and the broker project teams to build, assist and ensure appropriate material messages and subject matter experts delivered knowledgeable presentations.-Developed new processes for Retail broker document storage and delivery directly to brokers through developed training for internal and external staff as well as creating materials to be used.-Succeeded in large commission remediation efforts with HCSC’s largest brokers to align books of business and assist in recovering payment for both HCSC and vendors through managing issues, next steps and meetings.-Liaison between business and technical personnel to ensure a mutual understanding of processes and applications in development of large, reoccurring file transmissions.-Worked alongside various Tribal Nations to ensure health coverage, and benefits were administered correctly while working alongside numerous departments within HCSC to drive results

Chicago, Il, Us

Enterprise Project Management Office-Effectively managed cross functional resource efforts between HCSC and an external vendor to complete and successfully achieve the desired project results-As the lead PM I drove project teams to develop and maintain required documentation to produce project deliverables such as: SDM implementations, project charters, timelines, action logs, meeting materials and lesson’s learned-Managed risks, issues, drove project groups towards deliverable dates, resource management, completed SDM requirements and implementations through the SDM lifecycle

Chicago, Il, Us

Strategic Support and OptimizationIntegraton Office-Provide program & project management structure to ensure consistent approach and delivery of conversion objectives for mergers and acquisitions; Work through opportunities and plan for technical and cultural changes HCSC's new partner(s) will face; Refine and improve merger readiness strategy during periods with no merger or acquisition activity.-Manage business migrations and consolidations, outsourcing, and the opening or closing of departments through a defined, consistent and repeatable approach and framework for integration.-Implement process improvements (typically non-funded, but may include some Tier 3 - 4 project management) that are formally identified by other areas.

Monterey, Ca, Us

-Responsible for the entire life-cycle of Face to Face interpretation projects assigned. -Responsible for fielding all in-bound calls/emails to the department and resolving both customer and interpreter inquiries promptly and proactively. -Ensuring the successful fulfillment of Face to Face interpreting assignments in line with customer service levels. -Work with sales staff to obtain and clarify project specifications. -Produce accurate work orders, purchase orders and maintain tracking and cost control information. -Capture, manage and edit details of bookings for the Face to Face Interpreting service according to customer requirements. -Allocate interpreters to assignments for all customers including short notice requests. -Build and maintain excellent relationships with interpreters to ensure loyalty to the company. -Participate in special projects and other duties as assigned

Monterey, Ca, Us

-Provided competitive analysis research for sales team-Update and maintain customer revenue data for sales managers-Involved in research and analysis through expansion strategies-Completed research concerning expansion into Medicaid/Medical revenue in the healthcare industry-Worked on the design and development of Language Line Services iPhone application-Assisted sales managers in contacting customers for special company events-In charge of researching high security clearances requirements within government branches for expansion of business

Hospitality Management, Hospitality

Education record