• Responsible for reviewing and approving auto-body appraisals nationwide. • As part of the Total Loss team I am responsible for preparing J.D. Power valuations and settling the claims with insured members. • Provide technical support as well training to all auto claims adjusters.• Prepare estimates via Mitchell or Audatex for shops in remote areas. • Assess physical autobody damage by visiting shops directly and prepare estimates/supplements as well direction to body shops in the GTA region• Prepare photo based estimates• Resolving escalations and disputes between insured members and shops as well complex situations.

• Assess auto body damage as well process insurance claims, customer pay claims and dealership claims while providing exceptional customer service in a high paced environment on premium brands of vehicles as well regular brands with approximately $1,800,000 in sales per annum.• Responsible as well specialize in assessing auto body damage on premium brands such as Rolls Royce, Bentley, Aston Martin, Land Rover & Jaguar, also any vehicle that has an aluminum or special materials body or panels.• Coordinate vehicles between multiple Assured shops, maintain the customer as well insurance relationship throughout each claim by assessing the vehicle damage, providing the estimate to the insurance company, setting the repair appointment, providing updates throughout the process to both the insured as well the insurance company as well the dealership. Order necessary new, salvage or aftermarket parts for each repair. • In depth knowledge of Summit, Mitchell estimating, Connect, Repair Planner, Audatex, Progi parts, APU parts.• Maintained the logistics of the body shop by coordinating each repair through each step from arrival to body to paint to the delivery stage. Maintained a touch time of over 4.0 and contributed to sales of the body shop with over $500, 000 in sales per month.

• Responsible for new aftermarket and OEM collision, performance and used car part sales through inbound and outbound calls with over $1,400,000 in sales per annum. Coordinated deliveries to collision shops, mechanic shops, dealerships and other suppliers throughout Canada. Maximized sales and new account development by cultivating customer relationships.• Processed insurance claim orders through Progi and APU software, also responsible for processing Assured Automotive and Intact insurance return credits.• Extensive knowledge of Prelude, Project X, Progi & APU Software, AQRP program, car parts and damage codes

• Sold central heating and cooling products as well as household products such as central vacuums and garage door openers in the residential and light commercial markets through inbound and outbound calls, directly at the kitchen table, as well through various advertising mediums which generated over $500,000 in sales per annum• Designed various advertising materials including; magazine and newspaper advertising as well flyers for direct mail campaigns which generated 80% of overall sales

• Responsible for new aftermarket and used car part sales through inbound and outbound calls as well as face to face over the counter to retail customers, repair shops, dealerships and insurance companies• Showed initiative by brokering parts from other yards when parts were unavailable locally for customers as well exceeded customer expectations by offering exceptional customer service• Extensive knowledge of Mitchell, All Data, Pinnacle & Crash Link Software, car parts and damage codes

• Provided an exceptional gourmet coffee/vending service to commercial clients such as: Health Canada, Cummins Hydraulics, Probart Mazda, South West Chrysler Dodge, Subaru of London, M&S Produce & Top Line Transport• Created the business name, logo, slogan, merchandising, marketing strategy, own unique recipe and service• Exceeded customer expectations by having equipment tuned and serviced in a timely manner as well offering a unique coffee, tea & specialty coffee recipes which attracted a growing clientele at all locations on a consistent basis

• Generated nearly 3000 energy contracts and water heater rentals with the highest reaffirmation rate in the company at 75% and a top 10 weekly sales performance through a door to door campaign • Developed a successful sales crew of 15 representatives and 2 field managers with a highest team reaffirmation rate in the company at 65%• Awarded with a trip in three consecutive years to Mexico, Cuba & Venezuela for top sales performance

• Sold energy contracts door to door in residential and commercial markets with a weekly top 10 sales performance• Generated over 7000 contracts over a 6 year span with the highest reaffirmation rate in the company(80%)• Developed a successful sales crew of 12 representatives

• Sold Sony brand of Home Theater Systems, Cameras, Audio Players and other electronics along with additional accessories, connections, and warranty. Generated over $500,000 in sales annually• Responsible for opening and closing the store, scheduling, merchandising as well as lead the team by example in the managers absence• Performed in home Home Theater installations• Resolved customer issues both on the sales floor and on the telephone. • Maintained a 10% average of all sales in warranty sales (Amongst the highest in the company)• Awarded with a trip to San Francisco for finishing in top 6 nationwide in a Monster Cable sales contest