Dan Bartolomei Email & Phone Number

Omaha, Ne, Us

Job duties went through several transformations during my tenure at UP. Initially began as the LTL specialist, maintaining the business relationships with our standard and expedited LTL carrier base to monitor and ensure on-time performance at reasonable cost through monthly analysis and quarterly reviews. The position then modified into an Operation Manager/Team Leader position, where I oversaw the Supply Dept transportation call center made up of both LTL and Truckload representatives. Our objective was to move UP freight by the most economical and cost-effective means possible to meet the needs our customers. In the final years of my UP career, the representatives were replaced andthe positions transitioned to UP employee Supply Chain Managers where we were assigned regionsof the country and Canada with the responsibility for the timely response to transportation needs. The requests would come from UP vendors, UP supply warehouse personnel and UP employees in the field. The requests could range from small package shipments to LTL to Truckload and Specialized equipment with the goal to ensure that the customer's needs were met while shipping by the lowest cost means available.

Omaha, Ne, Us

Act as an on-site business partner to enhance Werner’s understanding of UP’s transportation needs and identify cost-savings opportunities while generating potential new revenue sources.Primary liaison between Werner and UP for any transportation-related issues.Responsible for establishing and maintaining business relationship with the Union Pacific Railroad Primary responsibility is the analysis of UP supply department freight requests and determining the most economical method available (Truckload, LTL, Consolidation or Rail) while still meeting service requirements of the end users.Worked with other UP-approved Truckload and LTL motor carriers to provide lowest-cost service.Required strong customer service, relationship building and communication skills with both UP corporate personnel as well as UP employees in the field.Required knowledge of UPRR systems Logistics Management System (LMS) and mainframe (TPX) as well as familiarity with Excel and Word.Participated in a rotating pager duty to allow 24/7 365 day availability for response to emergency shipment requests (i.e. derailments or locomotive needs)Worked cross-departmentally with Mechanical, Bridge, Purchasing and Engineering personnel.Participated with UP personnel on process improvements and new system development (LMS).Management and motivation of a team of logistic analysts in a call center environment

Omaha, Ne, Us

Responsible for the management and motivation of a team of customer service representatives supporting Werner Top 10 national accounts.Management and motivation of the team with the goal of maintaining customer satisfaction via thorough understanding of business needs, on-time performance goals and prompt response and resolution to issues.Daily contact with customers to develop, maintain and ensure effective business relationshipsMonitored billing accuracy and initiated problem resolution when necessary.Business communication skills, both written and verbal, were required.Daily, weekly and monthly reporting as required for customer and internal review.

Omaha, Ne, Us

Primary customer interface for national accounts including Freightliner, Peterbilt and WalMart.Acted as the liaison between national account customers and Werner customer service departmentResponsibilities included daily contact with customers to develop, maintain and ensure effective business relationships between Werner and its national accounts.Maintained customer satisfaction with thorough understanding of their business needs and on time performance goals.Required timely responsiveness to customer inquiries and needs.Business communication skills, both written and verbal, were required.Daily contact with customers and ability to develop business relationships over the phone.Monitored service levels, equipment utilization, detention and billing issues.Supervision of administrative staff and the ability to work closely with Account Managers, Marketing Executives and other internal departments to achieve revenue and customer service goals.

Omaha, Ne, Us

Primary customer interface for truckload vendors based within an assigned region.Primary objective was to achieve revenue goals by maintaining truck production, limiting idle time and keeping non-revenue miles to a minimum.Required daily contact with customers and ability to develop business relationships over the phone.Supervision and motivation of administrative staff and off-site personnel.Required timely responsiveness to customer inquiries and needs.Maintained customer required service levels while monitoring equipment utilization, demurrage and insuring billing accuracy.Ability to work cross-departmentally to address customer issues.Ability to work closely with other Account Managers, Marketing Executives and internal departments to achieve revenue and customer service goals.