• Provide excellent customer service in a fast-paced contact centre telephony environment to a diverse range of working age customers and employers.• Make non-complex decisions on the cases that are referred to them and record their outcome on the appropriate systems• Make appropriate Work Capability Assessment (WCA) decisions based on evidence provided.• On receipt of referral forms and evidence, examine facts, make enquiries and make decisions on the case• Make reconsideration decisions and refer for mandatory reconsideration action if appropriate• Deal efficiently and effectively with a wide range of complex customer enquiries using a range of secure computer systems.

• Maintained the safety of the spectators and staff at all times within the ground following strict guidelines. • Providing instructions and directions for customers to allow them to find their allocated seat• Dealt with all customer enquiries in a professional manner and escalating any issues that were out of my boundaries of control. • Adhered to all health and safety guidelines in order to maintain a high standard

• Maintained a wide knowledge of the company’s products and service to find the product based on the customer’s needs. • Maintained stock levels so that service could be conducted at a regular fast pace. • Developed a style of communication to suit individual customers while also maintaining a professional image at all times. • Worked effectively and efficiently as part of a team to achieve excellent levels of customer satisfaction.

• Maintained a fast pace delivery to ensure that all the customers got their paper on time. • Also maintained a high level of service ensuring that all the customers are happy.