• Customer contact for Whole Foods Market product teams with a focus on domestic & imported specialty items• General customer service for 90+ locations in New England and greater Northeast United States• Respond to customer needs for delivery issues, customer requests and general product inquiries• Customer order entry and general data entry• Generate customer product reports for internal and external use• Authorize customer credit and invoice requests, manage product returns when applicable

• Acting liaison between company and retail customer base• Conduct customer visits throughout the greater Boston area• Solicit and report on customer product feedback• Participates in product sample and demonstration at local food events• Works directly with third-party demo team to reinforce brand image at various demo locations• Stay up-to-date on current industry trends• Assist in various levels of production based on needs of the business

• Assumed second of two leadership roles within department• Managed various teams of 4-10 employees• Identified and delegated priorities as they related to daily business operations• Responsible for approximately 50% of independent purchasing decisions within Cheese sub-department based on sales strategy, cost, margin and other financial factors• Primary inventory management• Executed promotional standards set forth by Regional team• Executed merchandising expectations set forth by Regional team • Strategic product purchasing and merchandising. • Assisted in training new and existing Team Members in multiple facets of department on operational level.

• Responsible for overseeing and maintaining coffee sub-department• Instrumental in decision-making regarding evaluation and purchasing of product and supplies• Management of inventory• Oversaw development of product display and observation of product movement and sales• Responsible for keeping up-to-date with product and industry information and relating it back to the customer

• Handled monetary transactions with customers• Experienced in drawer counting• Met and exceeded customer expectations• Used extensive cheese knowledge to provide recommendations• Experienced in food production, quality control and food safety