Dan Benbow Email & Phone Number

Jacksonville, Florida, United States

Develops, maintains and manages documents, such as policies, procedures and system documentation, related to one or more areas of IT, e.g., business applications, corporate systems, infrastructure and operations, information security, and data management.Leads team of assistant technical writers, including setting project strategy, assigning and scheduling.

Remote

Consulted with a major international manufacturer of chemicals, consumer goods, transportation components and medical products on the development of an enterprise quality management system. This included writing and editing standards, processes, quality agreements, training materials, and other documents to define a quality management system that fulfills.

Developed procedure documentation for applications development division of the nation's leading provider of specialized healthcare solutions for the workers' compensation industry. This documentation fulfilled HITRUST Common Security Framework requirements, which incorporate ISO, HIPAA, NIST, PCI and other standards. This project included interviewing.

Grand Rapids, Michigan, United States

Impact Business Group, Inc. contractor hired to permanent role.Developed and edited technical documentation for world-leading Radio Frequency ID (RFID) technology manufacturer, including user manuals, design specifications, installation qualification/operational qualification (IQ/OQ) documents, document management directives, and test plans.Established and.

Lansing, Michigan, United States

Short-term contract for state government department.Developed and edited technical documentation for state government department, including policies, standards, procedures, forms, information sheets, and business recovery processes for technology products such as OpenShift and Cloud Lifecycle Management.Interviewed operating personnel to review operations.

Lansing, Michigan Area

Created and edited process documentation for large insurance company to meet HITRUST Common Security Framework requirements, which incorporate ISO, HIPAA, NIST, PCI and other standards.Interviewed control owners to identify present processes and develop accurate technical documentation.Reviewed and edited of other organizational documentation, such as.

San Francisco Bay Area

Served with a world-leading healthcare company developing oncology treatment software.Developed user guides, external user release notes, communications strategies, project plans, software development plans, maintenance plans, risk management plans, customer requirements documents, and other project documents for the software development arm of a major.

Portage MI

Developed and edited policies, procedures, guidelines, training materials, instructional manuals, and other project documentation for a Fortune 500 medical technologies company.Worked with subject matter experts, end users, and other staff to clarify purpose of documents and ensure effective use of language.

Greater Grand Rapids, Michigan Area

Reviewed, developed, and updated policies and procedures for the information-technology department of a large, diverse and respected non-profit organization.Analyzed fragmented data from company information security audit, and developed policies to meet shortfalls.

Washington D.C. Metro Area

Served on contract to Department of Health and Human Services.Editing of official documents, instructional guides, briefings and presentations, educational materials, and marketing messages.Strategic planning and communications.Development, implementation and management of communications strategy.Engagement with stakeholders and mobilizing of.

Washington D.C. Metro Area

Monitored and analyzed strategic developments in global affairs.Consulted on defense and security matters and international business development.

Virginia

Served on limited contract.Served as Managing Editor of first collaboration between state agency and public universities to produce expansive research reports into sectors of strategic economic importance to Virginia defense industry, namely cybersecurity, maritime, and aerospace.Completed over 160 individual market analyses covering more than forty.

Washington D.C. Metro Area

Provided Australian decision makers with analysis of U.S. and Canadian foreign policy and defense sectors, so department and agency heads were fully aware of the impact of strategic developments. Analysis also included government, industry, national security, and technology sectors.Demonstrated ability to anticipate and identify strategic trends in.

Washington D.C. Metro Area

Managed multiple programs towards successful procurement of defense items totaling thousands of dollars, including overcoming bureaucratic obstacles and meeting tight delivery deadlines.Through active engagement and evaluation of all available options, found alternative means to deliver mission critical materiel for Australian naval vessel prior to.

Herndon, VA

Consulted on drafting and implementation of business development plan for international military aircraft supplier, including analysis of target industry and market competitors.

Lansing, Michigan Area

As manager of retail financial services operation, increased customer base 26% in highly competitive market with non-differentiated product.Led team of staff, tracked performance metrics and managed branch functions, such as budgeting.Developed business expansion program based on establishing mutually beneficial partnerships with local businesses with.

Lansing, Michigan Area

Researched legislation, tracked policy developments and monitored committee proceedings.Drafted correspondence and reports.Resolved constituent cases through research, and liaising with government and civic agencies.

Herndon, VA

This was a college internship.As part of a team, achieved delivery of 20,000 tonnes of soy bean seed to Afghanistan as aid program and self-sustaining nutrition start-up. Effort included lobbying Congress and private donors for support.Drafted contract bids, project proposals, and program briefings.Researched company growth options, and developed expansion.

Lansing, Michigan Area

I was employed in this part-time position during college studies.Implemented special projects for Office of Human Resources Manager, including updating and collating of policy presentations and training manuals, conference material development, and correspondence.Maintained electronic database and successfully reorganized physical files for statewide.

Multiple sales positions in Michigan, USA, including leadership of retail team, and recognition for quality of customer service and achieving sales goals.Led an administrative services team for a large law firm in Melbourne, Australia, providing routine services while also resolving atypical challenges and sudden requests.As an accounts temp for a.

Master Of Arts (M.A.), Global Security Studies, Cum Laude

Bachelor Of Arts (B.A.), International Relations

Activities and Societies: Mortar Board National Honor Society Senior Class Council Dean’s List – Spring Semester 2006

General Studies For Transfer To Msu

Activities and Societies: Student Senate – Fall Semester 2004 President’s List – Fall Semester 2004 Dean’s List – Spring Semester 2004