Utilized forecasting, micro/macro-economic trends, and cross-functional collaboration to develop $140M budget; Conducted variance analysis for location and corporate financial performance; Developed location performance scorecard utilizing key performance indicators and strategic initiatives; Completed financial analysis for annual and quarterly board meetings; Developed product evaluation process to determine future assortment planning based on demand and profitability.

Consulted with business, university, and corporate leaders to create reports by analyzing business needs, developing prototypes, incorporating feedback, distributing the reports to appropriate audiences, automating the reports for ease of use, and updating them as needed. Collaborated with business, university, and corporate leaders to review reports and historical data, conduct trend analysis, and incorporate cross functional initiatives to identify opportunity and review impact.

Lead, Managed, and Directed retention efforts, Developed, Implemented, and Maintained a comprehensive plan for retention, Determined needs of at-risk students and Collaborated with other functional areas, Coordinated retention programs with designated university offices, campuses, faculty, and allocated necessary resources, Evaluated effective of retention objectives and programs

Oversee faculty experience for online business faculty, Supervise online faculty, Perform observation of faculty performance, Develop individual faculty development plans, Address individual faculty performance management issues, Provide integrated faculty evaluation, Facilitate resolution of escalated student issues and complaints

Managed the faculty evaluation process and implementation of a comprehensive evaluation tool for both online and ground campuses, Launched the evaluation and performance management process for faculty, Communicated faculty performance measures to all faculty and Analyze faculty performance and developed interventions for both training and performance needs, Directed faculty development efforts by tracking faculty development and professional development activities, promoted opportunities both within the university and available in the faculty perspective fields, Developed the Community Service program for CTU Online faculty, Developed stronger community ties with faculty by maintaining the Faculty portal and communicating regularly with all faculty members

Mentored and assisted in coaching new and junior advisers, Developed and coordinated special assignments and tasks as created and assigned, Developed streamlining methods for job duties and department processes, Facilitated and instructed an introduction to college and academic success course in a completely online format, Analysis of student persistence and student success, Development and Maintenance of analysis systems and processes, Trained new team members in processes, Developed curriculum for Introduction to Computer and Information Literacy

Assisted students while in school, Managed a cohort ranging from 400-600+ students, Aided in the development and evaluation of new and continuing processes to be instituted by the Academics Department, Collaborated with other departments while assisting students with issues that arose, Multi-tasked the responsibilities of my every day student advising tasks with other roles asked such as planning training activities and meetings, being a part of the Student Mentor Committee and Management Mentor Program,

Monitored web discussion board and providing assistance for students, Aided in the discussion sessions, Evaluated student progress, Responded to students’ questions via e-mail, Recommended improvements regarding students projects

Supervised staff of 40 employees and coordinated their activities, Trained new employees on all aspects of their positions, Authored new employee job descriptions to be distributed to all future employees, Mediated conflict resolution between student employees and full time staff and management

Facilitated one-on-one on the job training and vestibule training, Managed store processes and Multi-tasked employee training, Assisted in training new employees, Coordinated processes between the bank and branch location, Strengthened customer service and interpersonal skills by handling customer complaints, Assisted in answering questions co-workers encountered with customers, Reconciled store accounts in values exceeding $200,000 weekly, Opened and closed the store and ensured security procedures were followed