Dan Berry Email & Phone Number

Direct line management of 20+ IT engineers based across the UK. Delivering an on-premise managed service to businesses in a wide variety of industries including investment banking, fashion, and retail. Involvement in Pre-sales customer meetings, Service Design, Transition, Onboarding, and management of contracts from go-live. • Implemented Customer Satisfaction Process • Monthly and Quarterly Reports; Utilisation, Revenue, CSAT.• Delivery of multiple Ad-Hoc projects including a… Show more Direct line management of 20+ IT engineers based across the UK. Delivering an on-premise managed service to businesses in a wide variety of industries including investment banking, fashion, and retail. Involvement in Pre-sales customer meetings, Service Design, Transition, Onboarding, and management of contracts from go-live. • Implemented Customer Satisfaction Process • Monthly and Quarterly Reports; Utilisation, Revenue, CSAT.• Delivery of multiple Ad-Hoc projects including a 5-person remote service desk that was extended 200% beyond initial scope due to exemplary performance. • Creation of multiple process documents; System user guides, Reporting processes, which increased team capability and reduced reporting errors. • Increased utilisation of contingency team; Average 65% to 80%• Boosted headcount from approximately 45 engineers to 60+ Show less

Managing project work for the Field Engineering team and direct line management of 5 IT engineers. • Successfully delivered a nationwide upgrade of over 700 units within a month.• Monthly Utilisation Reports • Implemented IMAC Calendar to track bookings across multiple teams

Out of contract quoting and invoicing for IT equipment. • Creation of process documents to increase teams’ knowledge base• Improved invoicing efficiency through revised processes