Relationship Manager
Manage book of business with 400+ customers representing $95M in existing balances.• Utilize Challenger sales process to analyze customer cash flow and suggest/promote alternative products or services through defined sales process.• Communicate in digital environment, partnering with Treasury Management and Merchant Services team to simplify their day-to-day business operations and achieve their goals.• Proactively reach out and collaborate with small business owners to review existing partnership and determine additional financial product needs.• Conduct Quarterly client business review; recognized for exceeding customer contact andretention goals.