Experienced Automotive ServiceManager with a demonstrated history of working in the automotive fixed operations industry. Driven to increase overall profitability and enhance customer and employee retention by building/ implementing successful processes and consistencies with a dynamic team-building skillset.Skilled in Negotiations, Business Development, Customer Engagement, Conflict Resolution, Strategic Planning, Influence, Organizational Leadership Development, Improving Organizational Culture and Providing Solutions to Complex Problems.Former Industry: United States Army Special Operations Professional with a current Top Secret/ Special Compartmented Information Security Clearance and 20+ years as a proven leader and manager of a diverse cultural audience. Leverages an extensive background of developing systematic training solutions for organizations over 300 personnel.Possesses a comprehensive background with over 20 years in Psychological Operations and working in a Joint Staff Environment.Conducted both domestic and global operations while possessing a dynamic and in-depth background in target audience analysis and data trend analysis, evaluating measures of effectiveness, management, logistics, personnel administration, open-source intelligence, curriculum support and training.