Workplace Technology Devices Lead
Melbourne, Victoria, Australia
As the Devices Support Practice Lead at PwC, I am responsible for leading the national Tech Lounge and EUC (end user compute) teams, facilitating relationships within PwC and with key strategic suppliers (vendors) as well as driving the Devices Support strategy. The team makes up a significant portion of PwC's Operational IT function, and are responsible for large facets of the organisation's level 1,2 and 3 IT support.Responsibilities of the role include;- Overall service and… Show more As the Devices Support Practice Lead at PwC, I am responsible for leading the national Tech Lounge and EUC (end user compute) teams, facilitating relationships within PwC and with key strategic suppliers (vendors) as well as driving the Devices Support strategy. The team makes up a significant portion of PwC's Operational IT function, and are responsible for large facets of the organisation's level 1,2 and 3 IT support.Responsibilities of the role include;- Overall service and product ownership, including road mapping and execution of the team's strategy.- Reporting and remediation of vulnerabilities identified across the Workplace Technology portfolio to the regional CISO and other executive stakeholders.- Coaching and professional development of the team.- Facilitation of relationships within PwC and with key strategic suppliers- Escalation management.- Identification and simplification of convoluted processes to drive continual service improvement opportunities.- Reporting, forecasting, resourcing and administration of a team of 20+ direct reports. Show less