Dan Bottenfield Email & Phone Number

Sharpsville, Pa, Us

Sharpsville, Pennsylvania, United States

 Oversee all implementations for JLL business.o Manage all processes surrounding onboarding and any escalations from customers.o Supervise three Implementation Managers and drive project completion. Act as the Customer Success Manager for all JLL accounts (>100 and growing).o Strategic, trusted advisor for customers in their use of the Prism system.o Advise on process improvements and best practices.

West Middlesex, Pa

I am the main point of contact for a dealer to get a resolution to issues and to make sure they are fully content with our products and services.· Served as Senior CSM to three other Performance Managers.· Served as the main POC for escalated requests from Sales/Support/Customers; as well as buy/sell transactions of dealerships and contract renewal negotiations.

Remote

Coordinate installations and training to facilitate sales and new customer implementation. Supervision over all training (onsite, remote/online).· Supervise training team daily tasks and duties.· Assist with preparation, planning and delivery of internal employee training events.

West Middlesex, Pa

Tier 3 support for customers and coworkers with using Autosoft DMS software.· Train dealership personnel on common accounting practices, internal controls, and increase efficiency through procedural changes. Main duties also included assisting with monthly closing procedure and submission of financial statement to manufacturer (Ford, GM, Chrysler, etc.).

Greater Pittsburgh Area

 Reconciled transactions and reports from prior business day, then identified any problems and proposed solutions. Ensure that all revenue/expenses were supported by properly authorized documentation.

Fort Carson, Co / Weisbaden, Germany

Worked in the Judge Advocate General's Corp attached to different units in the U.S. Army. Assisted in preparing legal papers and documents, conducting investigations and research, and maintaining files and law library. Prepare or supervise preparation of court-martial records, board proceedings, preliminary hearings, and investigations.