Dan Bourbonniere Email & Phone Number

West Kelowna, British Columbia, Canada

Kelowna, British Columbia, Canada

Research, select and implement emerging technologies in efforts to modernize the toolset and workflows across all departments. Worked with key stakeholders in each department to identify friction points in their work and empower them in their role through process design, documentation, improved toolset et. Worked towards identifying opportunities to increase efficiency through software integrations, automations and AI tools.

Kelowna, British Columbia, Canada

Oversight of the technology and service teams totalling 35 members. Worked closely with these teams to ensure the services and projects were delivered to an extremely high standard, including quality, timeliness, and accuracy of service. Led Customer Success for new client onboardings and resolution of feedback items. Collaborated closely with other Department heads to transition the organization from a bill-per-hour IT Consultancy to modern Managed Service Provider.

Responsible for all technology needs for this group of companies. This includes over 90 Franchise locations, a warehouse and distribution centre, boutique shopping mall and head office location of 50 users. Served on the leadership group to establish strategic plans for these businesses to drive growth and innovation across all brands. Lead the IT Team to architect systems and integration to streamline business operation. Managed Supply Chain and Software vendors and agreements. Project… Show more Responsible for all technology needs for this group of companies. This includes over 90 Franchise locations, a warehouse and distribution centre, boutique shopping mall and head office location of 50 users. Served on the leadership group to establish strategic plans for these businesses to drive growth and innovation across all brands. Lead the IT Team to architect systems and integration to streamline business operation. Managed Supply Chain and Software vendors and agreements. Project manager for several large implementations. Direct team of 4 IT Technicians. Show less

While with Ric's Grill I have established and led the IT department from ten independent locations using standalone systems to 25 locations, using predominantly centralized systems. Designed and implemented a head office infrastructure supporting 600 casual users, 200 intermediate users, and approximately 50 daily/advanced users. Responsible for over 50 servers, over 200 laptops and 25 restaurant Point of Sale Systems. Designed and implemented policy, procedures, and systems to increase… Show more While with Ric's Grill I have established and led the IT department from ten independent locations using standalone systems to 25 locations, using predominantly centralized systems. Designed and implemented a head office infrastructure supporting 600 casual users, 200 intermediate users, and approximately 50 daily/advanced users. Responsible for over 50 servers, over 200 laptops and 25 restaurant Point of Sale Systems. Designed and implemented policy, procedures, and systems to increase productivity, security and profitability.KEY ACHIEVEMENTS - Launched 16 new stores through meticulous planning which includes initial system design from blueprint stage to final physical installation and testing - Designed multilocation site to site VPN environment while implementing a 200 user on demand VPN solution providing access to a secure 120GB file server - Architect, design and implementation of high density virtualized infrastructure from a completely physical environment - Seamlessly migrated over 100 users from hosted email to a centrally managed Exchange system, since growing to 300+ users- Transitioned 15 locally managed Squirrel restaurant POS system to Squirrel Corporate Management Suite - Design and implementation of an offsite disaster recovery solution - Migration of 40 employees to a robust remote desktop services solution providing increased security, and centralized backup and disaster recovery - Architect and implemention of a streamlined helpdesk ticketing system using OTRS Helpdesk, MediaWiki, and Echoware - Designed a VDI solution (Virtual Desktop Interface) using VMware Horizon View for over 100 simultaneous connections Show less