Dan Breyen Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

Minneapolis, Mn, Us

New York, Ny, Us

Chicago, Il, Us

Managed daily intake of customer issues across team and redistributed. Developed and implemented upgrade program for customers. Mentor peers with customer and technical issues. Partner with escalated customers to improve their customer experience. - Mentored team with customer-facing issues, improving resolution time for the hospital.- Used troubleshooting skills diagnosing, reproducing, and reporting software issues, moving issue to an acceptable resolution with the end-user.- Identified needs to improve the customer update implementation process. Developed and implemented process across team, which increased the number of updates completed in a year.- Coordinated issue escalation process, keeping customers notified of progress.- Wrote documentation for features in new releases to assist developers. Allowed developers to focus on creating the software.- Met internal company performance objectives while finding more areas to improve. Increased customer satisfaction scores to 'exceed' objectives. - Supported HL7 interfaces with external applications, serving as a Subject Matter Expert (SME) by assisting customers with implementations of their integration projects.- Assisted Development with QA of features for new releases.

Chicago, Il, Us

Organized tasks between Development and Support and Services. Managed priority queues for issues among all involved teams.- Acted as liaison between Support, Services Teams, and the Development Teams. Coordinated escalations with developers to report on active issues.- Collected Requirements, designed and coded features for new releases, enhancing functionality for users.- Developed Functional Testing process, reducing defects before software is delivered to quality assurance.- Tested software before delivery to QA. Assist QA as needed with executing their test plans and update accordingly.

Chicago, Il, Us

Guided and led Software Development team for Desktop and Web-Based application. Managed application development lifecycle. Collaborated with other managers in other departments for a successful release.- Oversaw development aspect of new release cycle, ensuring a timely delivery and with fewer issues.- Selected, interviewed, and hired full-time staff and consultants, ensuring a successful product deployment.- Performed annual personnel reviews, addressing employees' limitations, offering guidance on how to become a more valued employee, and extending appreciation for jobs well done.- Maintained current toolset for developers. Recommended and purchased software updates as needed.Additional Related ExperienceSenior Software Engineer / Team Leader, Customer Support Analyst