Dan Breyen Email and Phone Number
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Flexible and collaborative problem solver who can easily wear multiple hats to accomplish team goals. Ability to meet or exceed operational goals. Strength interacting cross-functionally with key stakeholders. Known for developing integrated solutions that drive project success. Adept in identifying problems, defining solutions, and implementing new processes and procedures. Expertise in project coordination. Acknowledged as a highly effective self-starter.Contact me at dnbreyen@msn.com
Micro Control Company
View- Website:
- microcontrol.com
- Employees:
- 153
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Micro Control CompanySaint Paul, Mn, Us
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Software Support EngineerMicro Control Company Sep 2022 - PresentMinneapolis, Mn, Us
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Product Support AnalystInfor Jul 2020 - Sep 2022New York, Ny, Us -
Platinum Support AnalystAllscripts 2008 - 2019Chicago, Il, UsManaged daily intake of customer issues across team and redistributed. Developed and implemented upgrade program for customers. Mentor peers with customer and technical issues. Partner with escalated customers to improve their customer experience. - Mentored team with customer-facing issues, improving resolution time for the hospital.- Used troubleshooting skills diagnosing, reproducing, and reporting software issues, moving issue to an acceptable resolution with the end-user.- Identified needs to improve the customer update implementation process. Developed and implemented process across team, which increased the number of updates completed in a year.- Coordinated issue escalation process, keeping customers notified of progress.- Wrote documentation for features in new releases to assist developers. Allowed developers to focus on creating the software.- Met internal company performance objectives while finding more areas to improve. Increased customer satisfaction scores to 'exceed' objectives. - Supported HL7 interfaces with external applications, serving as a Subject Matter Expert (SME) by assisting customers with implementations of their integration projects.- Assisted Development with QA of features for new releases. -
Sr. Software EngineerAllscripts 2005 - 2008Chicago, Il, UsOrganized tasks between Development and Support and Services. Managed priority queues for issues among all involved teams.- Acted as liaison between Support, Services Teams, and the Development Teams. Coordinated escalations with developers to report on active issues.- Collected Requirements, designed and coded features for new releases, enhancing functionality for users.- Developed Functional Testing process, reducing defects before software is delivered to quality assurance.- Tested software before delivery to QA. Assist QA as needed with executing their test plans and update accordingly.
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Manager, Software DevelopmentAllscripts 2001 - 2005Chicago, Il, UsGuided and led Software Development team for Desktop and Web-Based application. Managed application development lifecycle. Collaborated with other managers in other departments for a successful release.- Oversaw development aspect of new release cycle, ensuring a timely delivery and with fewer issues.- Selected, interviewed, and hired full-time staff and consultants, ensuring a successful product deployment.- Performed annual personnel reviews, addressing employees' limitations, offering guidance on how to become a more valued employee, and extending appreciation for jobs well done.- Maintained current toolset for developers. Recommended and purchased software updates as needed.Additional Related ExperienceSenior Software Engineer / Team Leader, Customer Support Analyst
Dan Breyen Skills
Dan Breyen Education Details
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Saint John'S UniversityMath / Computer Science
Frequently Asked Questions about Dan Breyen
What company does Dan Breyen work for?
Dan Breyen works for Micro Control Company
What is Dan Breyen's role at the current company?
Dan Breyen's current role is Software Support Engineer.
What is Dan Breyen's email address?
Dan Breyen's email address is dn****@****msn.com
What schools did Dan Breyen attend?
Dan Breyen attended Saint John's University.
What skills is Dan Breyen known for?
Dan Breyen has skills like Healthcare Information Technology, Microsoft Sql Server, Sql, Agile Methodologies, Software Documentation, Hl7, Software Development, Customer Service, Crystal Reports, Software Project Management, Sdlc, T Sql.
Who are Dan Breyen's colleagues?
Dan Breyen's colleagues are Noah Tarczon, James Roberts, Kim Struss, Joe Niedenfuer, Lisa Ott Ray, Thomas Schwarze, Norina Mae Balderas.
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