Dan Brick Email & Phone Number

dbrick.net computer user specialists provides computer tutoring, highspeed internet installation and computer support services for home users and small businesses on the North Shore. Specializing in giving the home user the knowledge they need to do the things they want to do with their computers and the internet. With over 7 years experience in supporting.

Providing residential and business highspeed internet and dialup support as well as customer service duties including billing inquires, light sales and retention.

Provide point of contact for customers to interface between themselves and our systems department when a trouble had been escalated to systems.- Ensuring the customer needs were being met and that the customer was satisfied with the steps being taken by the Systems department and they were being updated in a timely matter.

Monitoring abuse mailbox, responding to complaints of network abuse by Radiant IP addresses· Investigating and reporting issues to customers, advising customers on how to detect and clean viruses, spyware, and resolve Open Proxy and Open Relay issues.· Receiving and dealing with issue with the help of system administrators to resolve issue when Radiant.

· Responsible for effectively supporting customers over phone and e-mail with problems ranging from connectivity problems to web hosting and DNS problems, coordinating with the appropriate groups when problems were beyond capability or access level of the support group. · Support of advance CPE and managed VPN services using Netscreen, Sonicwall, and.

Monitoring work queues of 20 technicians to ensure stats were met· Managed day-to-day task· 1st level customer and sales escalation contact· Escalations with network providers on provider issues. Dealing with managers ofnetwork provider help desks to ensure service levels were met and our customer's needs were being handled as quickly as possible.· Assist.