Vice President, Digital Transformation & Client Solutions | 2021 ‒ 2024
• Spearheaded and orchestrated a unified Salesforce team of 20 professionals, including five product development specialists in the US and 15 global Salesforce developers and administrators.• Revitalized business trust by assembling a high-performing team that delivered quality solutions cost-effectively and promptly.• Engineered test-driven development processes, slashing post-production defects by 50%.• Led cross-functional teams in strategic initiatives, showcasing strong collaboration and leadership skills.• Architected and executed a robust SFDC intake process, successfully implementing over 300 internal client requests annually across multiple departments.• Orchestrated the conversion of Salesforce communities' site to internal portal MyDTCC, achieving 99.99% data accuracy post-migration across more than 25K accounts.• Championed the implementation of BPM workflows, enhancing efficiency for audit, corporate actions, client onboarding, and risk management teams.• Negotiated improved terms with Salesforce vendor, yielding 8% cost savings on contract renewal.• Spearheaded RFI and RFP vendor selection process, securing 50% savings from original proposal for workflow software licensing and professional services.