Dan Burns Email & Phone Number

Charlotte, Nc, Us

-Leader in the strategic onboarding of a FinTech vendor - outlined business need, developed business case, socialized through senior leadership routines, and shepherded through various due diligence / procurement forums-Developed charter and governance documents for an entire organization -Designed, planned, and led an Innovation Session focused on improving the offers experience for financial products - facilitated 20+ stakeholders in assessing and crafting solutions-Constructed and socialized an innovation process - mechanism to track and identify innovation opportunities, which was expanded to enterprise-wide adoption for the entire organization-Authored an internal playbook outlining ways of working, conducting research & assessments, onboarding vendors, and facilitating Innovation Sessions to drive operational efficiencies across 100+ teammates-Launched two distinct Enterprise-wide forums to inform key business leaders across the bank about product initiatives to drive responsible growth, elevate the client experience, create innovative solutions and manage risk

Seattle, Wa, Us

Member of the Organizational Effectiveness practice. Assisted clients in challenges regarding organizational design, change impact, strategy, and business model transformation. Participated internally in business development and thought leadership.Past Clients:-Led change and communications efforts to facilitate the migration of over 20,000+ users to MS OneDrive at a leading MNC -Advised a global MNC on the customer experience for its new product launch - developed a data governance strategy and an operating model for its rollout across multiple countries -Designed the strategy and governance of a server management program for the IT assets of a $7.5Bn MNC-Consulted on governance and strategy for an enterprise-wide Cloud adoption program for a leading technology company -Provided executive-level support in developing strategic presentations and communications for the rollout and adoption of an enterprise-wide data strategy for a leading global insurance company -Advised a leading utility company on its design for a data - centric Center of Excellence. Designed an operating model supplemented with detailed roles and responsibilities.

London, Uk, Gb

Member of Capco Digital that focused on helping our clients formulate digital growth strategies and transform their business modelsPast Clients:-Advised a financial services organization's payment programs and how vulnerable they are to business shock. Managed this strategic program through overseeing reporting for three separate workstreams and executing strategic assessments as needed.-Participated in an internal study of the banking industry that looked at market trends and acquisition practices of banks -Consulted for a government-sponsored enterprise (GSE) that brings in nearly $14Bn in revenue. Analyzed how an entire business unit's investor reporting processes and procedures will change as a result of a technology implementation. Constructed 30+ process flows in BPMN for future state visioning. Business Development:-Managed a team that organized and executed knowledge management for all Capco Digital deliverables and proposals-Developed market offerings for Capco Digital -Led recruiting efforts with a leading MBA program

London, Gb

Past Clients: -Developed a change management and communications strategy for a FinTech firm that has annual revenues near $1Bn and employs over 4,000 people. Advised key stakeholders on the impact of their Oracle implementation for their CRM and invoicing activities. -Advised a large utility company in their change management efforts as they update their IT standards, policies and their impact on critical programs. Actively led working sessions with stakeholders and oversaw production of new corporate policies. -Consulted on change management and training efforts for a SalesForce implementation for a major theme park's timeshare and vacation programs. Used the application Articulate to develop e-learnings that focused on the key functions of SalesForce and its impact on customer relations management. -Led the change management workstream for the business transformation of a leading public university's HR functions and organizations. Designed and implemented templates for communications, stakeholder engagement and management. -Advised an automotive transport firm in the development of a training that addressed their accounting and operational challenges. Led knowledge transfer sessions with senior executives to capture best practices in operations management. Furthermore, was a lead content developer for work products.

Worldwide, Oo

Past Clients:-Advised a federal archiving institution on a business model transformation with an emphasis on revamping the customer experience -Provided analysis and logistical support in the execution of two war games at the Pentagon-Facilitated the delivery of a cultural and historical seminar to deploying servicemen/women at Fort Bliss, TX-Consulted for a SES level-client on making resource allocation decisions and documenting workforce analytics for a $158M, 616 person military health organization-Assisted a Governor's Office in developing key performance indicators (KPIs) for a business intelligence tool to be used for performance management purposes-Conducted a feasibility study for an entire branch of a Cabinet Department. Analyzed the current state and created a future state for its business operations.-Documented a federal law enforcement agency's transition to a Unified Financial Management System (UFMS) and probed for any possible business gaps in their implementation. In addition, coordinated the training for over 1,000 employees in using UFMS.-Advised a Pentagon's task force on a BPR for its rapid acquisition system and conducted a human capital analysis of its workforce to assist in the construction of future task forces

Washington, Dc, Us

Interned in the Middle East Program-Performed research on Iranian ambitions in the Gulf and the U.S.-Israeli relationship -Aided in the logistics for Gulf Roundtable Events-Updated membership directory and reached out to potential new members-Gave weekly oral presentations about developments in Iran, Iraq, and Yemen-Assisted in the development and execution of a crisis simulation designed for diplomats from the UAE-Edited various publications from the program-Wrote an article about social media in the Middle East that was published in the newsletter

M.A, International Affairs

Arabic

B.A, Diplomacy & Foreign Affairs And History

Education record