Dan Barnett Email & Phone Number

Poole, England, United Kingdom

𝗤𝘂𝗮𝗹𝗶𝘁𝘆 & 𝗦𝗶𝘁𝗲 𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿: April 2024𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗼𝗿: November 2022𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: AS9100-certified CT Production Ltd is a leading electronics subcontract manufacturer on the south coast of England, operating across various market sectors from commercial to military.𝗥𝗼𝗹𝗲 & 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Quality Management: Oversee and maintain the AS9100 QMS. Lead quality assurance initiatives, ensuring compliance and driving continuous improvement.• Non-Conformance Management: Manage non-conformances by liaising with certifying bodies, internal departments and customers. Conduct root cause analysis and implement corrective actions.• Audit Coordination: Organise and manage internal and external audits, ensuring regulatory compliance and successful certification.• Data-Driven Decision Making: Utilise data analysis techniques to enhance Key Performance Indicators (KPIs) and reporting systems. Leverage performance metrics and analytics to support continuous improvement initiatives and drive data-driven decision-making.• Supplier Quality Management: Collaborate with purchasing to control supplier-related quality issues.• Quality Culture Promotion: Promote quality awareness and commitment throughout the organisation.• Health & Safety: Implement and monitor Health & Safety requirements to ensure compliance and promote a culture of safety.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Successfully completed two AS9100 audits, leading the company through surveillance and full recertification stages.• Introduced improved data analysis techniques and enhancements to KPIs, fostering a positive cultural change.• Overhauled the non-conformance reporting system, improving compliance with AS9100 requirements and improved reporting.• Received consistent positive feedback from customers for effectively communicating quality issues, enhancing customer satisfaction.

Poole, England, United Kingdom

Role & Responsibilities• Managed a group of demanding, project-intensive key accounts• Developed relationships with customers to maintain the highest levels of customer satisfaction• Hosted face-to-face and remote customer meetings • Liaised with all internal departments to communicate the customer's needs

Poole

𝗥𝗼𝗹𝗲 & 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Covered all aspects of inbound technical sales, tech support, general customer service and administration within a small multirole team for the UK’s most awarded PC manufacturer.

Poole, Dorset, United Kingdom

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: Starting as Robert White Photographic in 1982, the business was bought by Flaghead Photographic in 2014. The company focused on high-end equipment from brands such as Leica, Hasselblad and Nikon Professional.𝗥𝗼𝗹𝗲 & 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Managed the administration and development of the company's IT systems, logistics and marketing, alongside maintaining an active role in consumer, professional and B2B sales and customer service.

Poole, Dorset, United Kingdom

Role & Responsibilities• A multichannel customer service and technical sales role, serving domestic and international customers, also encompassing aspects of system administration, content management and marketing.

Poole, Dorset, United Kingdom.

Role & Responsibilities• Logistics and stock management.

Cpcab Level 4 Diploma In Therapeutic Counselling (Tc-L4), Counseling Psychology

Cpcab Level 3 Certificate In Counselling Studies (Cst-L3), Counseling Psychology

Cpcab Level 2 Certificate In Counselling Skills (Csk-L2), Counseling Psychology

Level 5 Diploma Of Higher Education (Diphe), Photography

Edexcel Level 3 Btec National Diploma, Photography