Dan Cabatbat Email & Phone Number

Philippines

Philippines

Quality control will monitor all communication such as calls, email, and chat channels for Inbound Travel Advisors. Doing Root Cause Analysis for DSAT, conducts calibration for Global QC team and Operations Team for an alignment. Conducts QC Talk for the new hires and initiatives with other support. Provide feedback, presenting a weekly adoption report and recommends to improve the quality of the service team, supervisor and managers. QC will do call reviews and error determination of the advisors. Taking calls and emails to support the service level.

Taguig, National Capital Region, Philippines

1. QA specialist will monitor all calls made by Production – Inbound, Outbound, Transferred calls from Loan Originators, Support agents, Collectors and all agents that has direct conversation with customers.2. QA specialist will follow the updated QA Compliance Manual that will check the accuracy of information, process and compliance adherence, and over- all performance of a production agent.3. QA specialist will do One on one coaching with the agent (Regular coaching, Zero Tolerance and Compliance infraction)4. QA specialist will utilize the department Quality Monitoring System and Excel monitoring forms, internal google forms, if needed.5. QA specialist will provide feedback, coaching logs and call outs to Production Supervisors and Manager based on the results of the evaluation through e-mail, Internal QA system, approved google form and/or Quality Assurance chat room via Skype.6. QA specialist are expected to participate on the design and amendments of the QA Manual when deemed necessary.7. QA specialist will create a weekly summary report and end of month report of their task and will send to their immediate Supervisor.8. QA specialist needs to participate and attend to scheduled Meetings or Huddles, QA talks and calibrations.9. QA Specialist needs to do call review as requested by the Management team if needed.10. QA specialist will do any other related task as the need requires.

Market! Market!, Taguig, National Capital Region, Philippines

1. Responsible for the evaluation of borrower’s information to determine their eligibility according to the set credit parameters and the degree of risk involved in lending money.2. Renders credit decision in accordance with existing guidelines and levels of authority; recommends for approval or denial of loan applications. 3. Closely examines and analyses the documents submitted to detect and prevent fraud and to minimize credit risks. 4. Listening with the call recordings performed by the loan originators to ensure the accuracy of the information stated in the loan application.5. Sending reports required by the immediate supervisor/manager.

Market! Market!, Taguig, National Capital Region, Philippines

Work as an Customer Service Representative for airline reservation account. SPIRIT Airlines. On december 2015 I appointed as IROP(iregular operations Specialist) where my duty is to reaccomodate passengers to other airlines due to cancelled fli. Provide an options for the passenger.

Confirm the validity of loan number against borrower's information. Review, identify and categorized scan image (mortgage, appraisal, financial statement, foreclosure documents and Agreements etc.) in database Real Servicing and maintained minimum accuracy on 99.5%.