Ensures all selected operational aspects of our distribution center run safely, efficiently, and cost-effectively. This includes process improvement, budgeting, personnel management, and planning and implementing projects to achieve our safety, operational, and quality goals.Prepares sales, target, capital, payroll, and expense budgets for selected areas within the distribution center. Establishes and maintains operational processes that help achieves productivity, quality, and waste reduction objectives. Direct training and development activities for the team, conduct performance reviews for my direct reports, and provide guidance for their personal development plansCoordinates selected corporate initiatives and lead continuous improvement efforts. Supervises Human Resource Manager, Directors of Warehouse and Transportation, Operations Supervisor, Quality Manager, and Maintenance Manager.

Championed workplace safety practices and employee engagement in safety.Partnerd with the HR department to develop management team through active development planning and performance management programs. Provided frequent feedback, counsel, and advice to team members.Built high-performance teams while engaging and inspiring colleagues.Developed and implemented programs to improve the productivity and quality within distribution center operations. Reviewed costs, quality, and inventory management programs to ensure cost effective operations are at or below budgeted expense levels.Identified and drove opportunities for continuous improvement in safety, quality, service, and productivity. Selected, trained, developed, and maintained appropriate leadership staff to meet operational goals.Achieved maximum customer service by maintaining high quality standards. Established and maintained operational procedures for all production departments. Assisted in the development of long-term plans for the distribution center. This included such things as expansion, layout, capital improvements, major maintenance expenditures, stocking levels, distribution locations, third party shipping, etc.Provided operational knowledge and a thorough understanding of all company communication and vision with supervisors through regularly scheduled meetings.Maintained profit and loss responsibilities for the distribution center.

Manager of Distribution Center Operations. Responsible for all operational functions within the distribution center to expedite merchandise in a productive, accurate and cost-effective manner.Identified and drove opportunities for continuous improvement in safety, quality, service and productivity. Selected, trained, developed and maintained appropriate leadership staff to meet operational goals.Partnered with the HR department to develop management team through active development planning and performance management programs. Provided frequent feedback, counsel and advice to team members.Led a team of eight supervisors and 200+ hourly employees.Held leadership team members accountable for established goals and responsibilities. Monitored and tracked performance of all areas of responsibility with the ability to meet and exceed goals.Achieved maximum customer service by maintaining high quality standards. Established and maintained operational procedures for all production departments.Ensured that appropriate cross-departmental communication occurred to ensure policies and procedures were clearly understood and operational goals were met.Balanced daily workloads. Forecasted upcoming volume and staff accordingly. Ensured company policies were followed and administered consistently.

Managed all inbound/outbound operations at a multi-site location of more than a million sq. ft. Led a team of nine supervisors and sixty hourly employees. Partnered with HR to ensure staffing levels were maintained. Tracked and analyzed department performance to ensure all performance metrics were hit. Monitored procedures/equipment/working conditions to ensure safety rules/regulations were followed.Directly responsible for safety, inventory control, quality control and training.Negotiated all vendor contracts and created the annual DC budget. Facilitated all process improvement projects within the DC. Reduced recordable injuries from four to one and increased picks/hour from 23.3 to 24.9 over 2018.Reduced overtime by 4% over previous year.

Coached and managed one hundred and sixty associates. Participated in recruiting and retaining skilled team members in an aggressive market.Adept at developing an individual’s skills through coaching unique to the personality.Skilled at developing critical quality records through evaluation, collection and analysis.Summarized complex information on trends, failed or ineffective processes, stability studies, recalls, corrective actions, and re-validations.Proficient at evaluation of systems, performance and compliance utilizing surveillance audits; investigation of customer complaints; development of new training methods.Managed Lean Six Sigma Program reporting directly to senior leadership.

Effectively supervised and motivated sixty-five direct reports. Achieved performance goals and objectives in productivity, accuracy and expense control. Implemented improvements to department processes and procedures after critical analysis. Provided consistent and thorough feedback to associates, conducted timely performance appraisals, and delivered disciplinary action when necessary. Proficiently used WMS Fulfillment/Distribution technology.