Dan Carpenter

Dan Carpenter Email and Phone Number

Senior Salesforce Administrator @ Austin, TX, US
Austin, TX, US
Dan Carpenter's Location
Austin, Texas, United States, United States
Dan Carpenter's Contact Details
About Dan Carpenter

US Army Veteran and Austin, Texas based independent contract Salesforce Consultant and Administrator enthusiastic about implementing the Salesforce platform and sharing how to understand and use it.

Dan Carpenter's Current Company Details
Scaleativity LLC

Scaleativity Llc

Senior Salesforce Administrator
Austin, TX, US
Dan Carpenter Work Experience Details
  • Scaleativity Llc
    Scaleativity Llc
    Austin, Tx, Us
  • Cirrius Solutions Inc.
    Senior Consultant
    Cirrius Solutions Inc. Jan 2024 - Aug 2024
    St Louis Park, Minnesota, Us
    • Optimized Flow configurations for multiple clients. • Moved numerous Workflow and Process Builder Automations to Flows.• Created Onboarding Adventures and related Experience Site pages and Email Templates.• Set up Entitlement Process and Milestones to enhance support processes.• Supported clients on Sales, Service, Experience, Marketing, and Financial Services Clouds.
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  • Ascend Technologies
    Salesforce Senior Administrator
    Ascend Technologies Sep 2022 - Dec 2023
    Chicago, Illinois, Us
    • Worked on a team supporting Sales, Service, Experience, Financial Services, and Marketing Clouds.• Mentored client Junior Administrators.• Rebuilt Org's Duplicate Management processes.• Consolidated numerous Object-Triggered Flows to align with best practices.• Used OmniStudio to build and deploy FlexCards for use on Experience Site and Internal Pages.
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  • Staffing As A Mission, Llc (Saam)
    Senior Salesforce Administrator
    Staffing As A Mission, Llc (Saam) Feb 2022 - Sep 2022
    Brentwood, Tennessee, Us
    • Supported Training Services Group at American National Red Cross to manage Salesforce Communities based (Appinium) Learning Management System.• Configured Web To Lead forms for inclusion on request for services websites.• Added new Queues and improved case and lead assignment rules and routing automations.• Used Salesforce native Case queues, JIRA, and EasyVista to manage user requests.• Utilized Flosum to migrate and deploy configuration changes between environments.
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  • Spring Venture Group
    Salesforce Administrator Iii
    Spring Venture Group Feb 2019 - Feb 2022
    Kansas City, Missouri, Us
    • Evaluated and configured multiple Salesforce Orgs for alignment to SFDC best practices.• Migrated all users from business unit-specific Salesforce Orgs into one unified Org.• Worked within an Agile structure for continuous improvement and change control processes.• Helped to build a team and refine Salesforce change processes to support SVG’s rapid growth.• Implemented case support processes to fit the differing needs of various support teams.• Automated numerous internal and external (Marketing and Transactional) email processes.
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  • National Domestic Violence Hotline
    Salesforce Administrator
    National Domestic Violence Hotline Jul 2017 - Feb 2019
    Austin, Tx, Us
    • Responsible for maintenance and configuration of Organizational Salesforce Instance. • Project Lead to adopt Salesforce LiveAgent and LiveMessage to provide improved WebChat and SMS Text-based advocacy due to improved data integrity and more efficient workflows.• Collaborated with vendor to complete implementation of and user training on Bucher Suter Connects Gadget to link Cisco UCCX phone system to Salesforce Instance.
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  • National Domestic Violence Hotline
    It Technical Support Manager / Jr Salesforce Administrator
    National Domestic Violence Hotline Nov 2016 - Jul 2017
    Austin, Tx, Us
    • Filled manager role between tenures of Departmental VPs.• Assisted in configuration and maintenance of Salesforce under Sr. Salesforce Administrator• Responsible for support of all organizational Phone, Network, and Computer Equipment, Domain and Server Administration, and Google GSuite for Email and Cloud Collaboration.
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  • National Domestic Violence Hotline
    Lead Information Technology Specialist / Jr Salesforce Administrator
    National Domestic Violence Hotline Oct 2014 - Nov 2016
    Austin, Tx, Us
    • Participated in initial configuration and launch of Salesforce Instance for tracking of resources and providers and to collect demographic data about otherwise anonymous and confidential contacts.• First IT professional hired at the National Domestic Violence Hotline in effort to reduce organizational reliance upon outside vendors and MSPs for telecom, network, and computer support.• Implemented Unitrends Backup software on donated hardware consolidating Virtual and Physical Server backups at a savings of over $25,000 per year versus continuing to license the solutions it replaced.• Assisted in the IT setup and launch of remote Policy and Advocacy office in Washington DC as well as move to new Headquarters in Austin, Texas.
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  • Harden Healthcare, Llc
    Technical Support Team Lead / Level 3
    Harden Healthcare, Llc Oct 2010 - Jun 2014
    Austin, Tx, Us
    • Functioned as Level 3 support and backup to help-desk supervisor. • Provided escalation support of complex technical issues for employees of diversified healthcare company with over 10,000 employees at 200+ locations. • Other duties included projects as assigned, staff training, and updates to online Knowledge-base for use by service desk personnel.
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  • Unisys
    Level 2 Support Technician
    Unisys Mar 2006 - Sep 2010
    Blue Bell, Pennsylvania, Us
    • Provided escalation issue resolution for computer support issues presented by callers from a corporate client. • Duties included diagnoses and triage of systems that required onsite tech dispatch as well as immediate remote resolution of issues where possible. • Tasked with extensive training duties for both level 1 and fellow level 2 agents.• Supported and utilized diverse range of productivity and enterprise applications ranging from MS Office Suite to SAP.
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  • Acs Healthcare Provider Solutions
    Customer Service / Desktop Support Technician
    Acs Healthcare Provider Solutions Aug 2003 - Nov 2005
    Dallas, Tx, Us
    • Provided onsite support to approximately 300 local desktop users.• Performed facility-wide audit of information technology and updated tracking of warranties.• Coordinated necessary service on warranted equipment with appropriate vendors. • Set-up and decommissioned phone equipment from Avaya PBX.
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  • Us Army
    Information Systems Analyst
    Us Army Apr 1998 - Nov 2002
    Arlington, Virginia, Us
    • MOS Qualified 74B (Information Systems Analyst) Ft Gordon, GA September 1998• Graduated Basic Parachutist Course (Airborne School) Ft Benning, GA November 1998• Served with Alpha Co 82nd SSB, 82nd Airborne Division Ft Bragg, NC Jan 1999 - July 2000• Reassigned HHC 44th Medical Command, 18th Airborne Corps Ft Bragg, NC July 2000 - Nov 2002
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Dan Carpenter Skills

Printers Technical Support Active Directory Citrix Training Windows Dns Dhcp Cisco Ios Blackberry Enterprise Server Peoplesoft Team Leadership Microsoft Exchange Data Entry Database Administration Microsoft Office Customer Service Windows Vista Data Center Windows Xp Software Documentation Troubleshooting Salesforce.com Integration Cloud Computing Customer Relationship Management System Administration U.s. Health Insurance Portability And Accountability Act Firewalls Project Management Business Process Improvement Google Apps Management Backup Solutions Cisco Call Manager Networking Landesk Written And Verbal Communication Abilities De Escalation Remote User Support Knowledge Base Owa Print Servers Network Printing Network Scanning Hp Web Jetadmin Cisco Vpn Cisco Voip Activesync As400 System Hardware Support Imagenow Kronos Mcafee Endpoint Encryption Thinprint Vnc Clinical Applications Support Allscripts Mckesson Horizon Mysis Resource Systems Caretracker Windows Xp Pro Helpstar Printer Support

Dan Carpenter Education Details

  • Merivis Foundation
    Merivis Foundation
    Salesforce Administrator Training For Veterans
  • Austin Community College
    Austin Community College
    Computer Science
  • Itt Technical Institute-Austin
    Itt Technical Institute-Austin
    Computer Science

Frequently Asked Questions about Dan Carpenter

What company does Dan Carpenter work for?

Dan Carpenter works for Scaleativity Llc

What is Dan Carpenter's role at the current company?

Dan Carpenter's current role is Senior Salesforce Administrator.

What is Dan Carpenter's email address?

Dan Carpenter's email address is dc****@****ine.org

What is Dan Carpenter's direct phone number?

Dan Carpenter's direct phone number is +151269*****

What schools did Dan Carpenter attend?

Dan Carpenter attended Merivis Foundation, Austin Community College, Itt Technical Institute-Austin.

What skills is Dan Carpenter known for?

Dan Carpenter has skills like Printers, Technical Support, Active Directory, Citrix, Training, Windows, Dns, Dhcp, Cisco Ios, Blackberry Enterprise Server, Peoplesoft, Team Leadership.

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