Dan Carpenter Email & Phone Number

Austin, TX, US

St Louis Park, Minnesota, US

• Optimized Flow configurations for multiple clients.
• Moved numerous Workflow and Process Builder Automations to Flows.
• Created Onboarding Adventures and related Experience Site pages and Email Templates.
• Set up Entitlement Process and Milestones to enhance support processes.
• Supported clients on Sales, Service, Experience, Marketing, and Financial Services Clouds.

Chicago, Illinois, US

• Worked on a team supporting Sales, Service, Experience, Financial Services, and Marketing Clouds.
• Mentored client Junior Administrators.
• Rebuilt Org's Duplicate Management processes.
• Consolidated numerous Object-Triggered Flows to align with best practices.
• Used OmniStudio to build and deploy FlexCards for use on Experience Site and Internal Pages.

Brentwood, Tennessee, US

• Supported Training Services Group at American National Red Cross to manage Salesforce Communities based (Appinium) Learning Management System.
• Configured Web To Lead forms for inclusion on request for services websites.
• Added new Queues and improved case and lead assignment rules and routing automations.
• Used Salesforce native Case queues, JIRA, and EasyVista to manage user requests.
• Utilized Flosum to migrate and deploy configuration changes between environments.

Kansas City, Missouri, US

• Evaluated and configured multiple Salesforce Orgs for alignment to SFDC best practices.
• Migrated all users from business unit-specific Salesforce Orgs into one unified Org.
• Worked within an Agile structure for continuous improvement and change control processes.
• Helped to build a team and refine Salesforce change processes to support SVG’s rapid growth.
• Implemented case support processes to fit the differing needs of various support teams.
• Automated numerous internal and external (Marketing and Transactional) email processes.

Austin, TX, US

• Responsible for maintenance and configuration of Organizational Salesforce Instance.
• Project Lead to adopt Salesforce LiveAgent and LiveMessage to provide improved WebChat and SMS Text-based advocacy due to improved data integrity and more efficient workflows.
• Collaborated with vendor to complete implementation of and user training on Bucher Suter Connects Gadget to link Cisco UCCX phone system to Salesforce Instance.

Austin, TX, US

• Filled manager role between tenures of Departmental VPs.
• Assisted in configuration and maintenance of Salesforce under Sr. Salesforce Administrator
• Responsible for support of all organizational Phone, Network, and Computer Equipment, Domain and Server Administration, and Google GSuite for Email and Cloud Collaboration.

Austin, TX, US

• Participated in initial configuration and launch of Salesforce Instance for tracking of resources and providers and to collect demographic data about otherwise anonymous and confidential contacts.
• First IT professional hired at the National Domestic Violence Hotline in effort to reduce organizational reliance upon outside vendors and MSPs for telecom, network, and computer support.
• Implemented Unitrends Backup software on donated hardware consolidating Virtual and Physical Server backups at a savings of over $25,000 per year versus continuing to license the solutions it replaced.
• Assisted in the IT setup and launch of remote Policy and Advocacy office in Washington DC as well as move to new Headquarters in Austin, Texas.

Austin, TX, US

• Functioned as Level 3 support and backup to help-desk supervisor.
• Provided escalation support of complex technical issues for employees of diversified healthcare company with over 10,000 employees at 200+ locations.
• Other duties included projects as assigned, staff training, and updates to online Knowledge-base for use by service desk personnel.

Blue Bell, Pennsylvania, US

• Provided escalation issue resolution for computer support issues presented by callers from a corporate client.
• Duties included diagnoses and triage of systems that required onsite tech dispatch as well as immediate remote resolution of issues where possible.
• Tasked with extensive training duties for both level 1 and fellow level 2 agents.
• Supported and utilized diverse range of productivity and enterprise applications ranging from MS Office Suite to SAP.

Dallas, TX, US

• Provided onsite support to approximately 300 local desktop users.
• Performed facility-wide audit of information technology and updated tracking of warranties.
• Coordinated necessary service on warranted equipment with appropriate vendors.
• Set-up and decommissioned phone equipment from Avaya PBX.

Arlington, Virginia, US

• MOS Qualified 74B (Information Systems Analyst) Ft Gordon, GA September 1998
• Graduated Basic Parachutist Course (Airborne School) Ft Benning, GA November 1998
• Served with Alpha Co 82nd SSB, 82nd Airborne Division Ft Bragg, NC Jan 1999 - July 2000
• Reassigned HHC 44th Medical Command, 18th Airborne Corps Ft Bragg, NC July 2000 - Nov 2002

Graduate Cohort 3, Salesforce Administrator Training For Veterans

Computer Science

Computer Science