Dan Cassidy Email & Phone Number

Brisbane, Australia

RDBNow is a major international software company with offices in Brisbane, the UK and Singapore. They develop and market ProNet, a software solution for the Recruitment industry.As Solution Delivery Manager, my role is to • Ensure all projects are delivered on-time, and within scope and budget• Create and maintain project work schedules• Determine customer requirements and translate their requests into project deliverables • Monitor work-flow requirements to meet timelines and quality expectations • Ensure quality standards and metrics are being consistently applied in the implementation of projects

Brisbane, Australia

Appendable Solutions is an agile app development company providing tailored mobile solutions to industry. I have established this company to address organisations’ needs to replace the wasteful practice of hardcopy forms with a more efficient, cost effective, environmentally sustainable solution, which will increase a company’s effectiveness, productivity and profitability.Utilising my experience as a project manager in the IT and Safety sphere, I have developed a range of digital forms to address the OHS industry for councils, education and SME’s. The potential for these forms to address other aspects of industry as well as OHS, is enormous and promises a broad range of expansion into the future.Appendable apps run on all popular handheld devices and are designed to replace, enhance and streamline the clients’ existing handwritten forms and provide immediate information delivery and database update.• Convert any form into a digital mobile app• No more hard copy forms. Access and enter data directly on your own device (BYOD)• Form data is immediately uploaded and/or emailed on completion• You don’t need to employ any tech staff – we do it all for you!• Capture photos, videos, signatures and GPS location• Utilise the camera as a barcode reader for inventory management• iOS, Android and Windows Mobile support

St Lucia

The University’s Information Technology Services Department sourced a mobile signal booster solution (Cel-Fi) to be rolled out into eight of their St Lucia, Herston and Long Pocket campus buildings which were experiencing poor mobile signal coverage. I was engaged as Project Officer to manage the “Mobile Coverage Improvement Project (MCIP)” to ensure the smooth delivery of the solution, whilst minimising disruption to client business as usual operations within the target buildings.Responsibilities• The creation of implementation scope of works, schedules, technical documentation and Visio diagrams • Creation of tender documents for external contractors as well as the evaluation of tender responses and the awarding of contracts• Signal analysis of candidate buildings to determine appropriate location of antenna, network and coverage units, as well as optimal cabling routes for the solution• Scheduling site attendance for contractors, ensuring appropriate quality of work delivered, onsite safety standards and minimal client BAU disruption.• Effect internal/external stakeholder engagement and negotiation• Creation and maintenance of the MCIP SharePoint project page to provide real-time project status for all internal stakeholders.• Budget management and allocation through to completion of MCIPAchievements • The $360,000.00 solution was delivered well in advance of the projected time frame and came in well under budget. As such, we were able to incorporate the Cel-Fi solution into 3 additional buildings, which had initially be ruled out in the original project scope, due to budget and time constraints.

Brisbane, Australia

Safety concepts supply and maintain a complete on line Safety Management solution, which provides full incident, risk and auditing management, as well as online training /induction and app based data entry portals.My role as Technical Support Manager includes the following:• Project management of major Corporate and Government implementations • Full scoping of project implementation including all documentation, customisation, testing and installation for project life cycle• Follow through to project sign­off • Creation and maintenance of App based components of the solution• Integration of App forms with client databases via JSON scripted APIs• Creation and maintenance of on line induction and training courses• Liaise with the head of the development to ensure that the client’s requirements are delivered as efficiently as possible within the quoted boundaries.• Liaise with third party solution providers for all technical issues arising from solution implementation• Creation of user documentation for all modules of the solution• Provision of all project documents and Gantt charts to client and project stake-holders.

12 Mayneview Street Milton

Senior Support Engineer• Project management of major Corporate and Government implementations• System and solutions analysis, evaluation of client needs and integration for enterprise and government clients• Full scoping of project implementation including all customisation, testing, install and training for project life cycle• Coordinate customisation of CAAB solution for the client. Including liaising with the head of development to ensure that the client’s requirements can be delivered as efficiently as possible within the quoted boundaries. • Provision of all project documents and Gantt charts to client and project stake-holders.• Deployed CAAB solution to Government, Police, Universities, large corporates• Follow through to project sign-off • Work required interstate and international travel Software Support Manager• Management and coordination of a six person support team• Ensure all support issues are addressed and resolved within required time frames• Ensure all projects are on track for completion within predetermined project time frames• Coordination of regular carrier rate and national number plan updates, as well as distribution to supported client base.• Coordinate full testing of software prior to the release of new builds.• Liaison between development and support staff to ensure updates, bug fixes and customisation of software is achieved in a timely fashion• Liaison with upper management with regards to any blockages, as well as staff performance and appraisalsCustomer support officer• Tier 1 & 2 support• Application installation configuration and training• Pre-release Software testing• Generation of national number plan and carrier rates• Documentation of installation and operation of software, including writing the CAAB user manuals for several yearsDatabase platforms: MS Access, MS SQL 7.0, 2000, 2005, 2008 & 2008 R2

Stones Corner, Queensland

The product is a Telephone Call Accounting and Directory System (CADS) which accesses SMDR data from a variety of PABX systems allowing call costs to be allocated to the staff and departments, as well as call traffic analysis. Duties• Set up the Brisbane branch of Phoneware Communications from the ground up• In charge of hardware/software installation maintenance and client training• Tier 2 on-site and helpdesk support• Pre-sale consultation with major clients to ascertain requirements and provide the best solution• Post-sale support• Coordinate installations of all sizes• Provide complete client training• Y2K compliance checksClient base includedLegal Firms, Banks, Building Societies, Accounting Firms, Hotels, Hospitals, Universities, Mining Companies, Solicitors, Schools, Airlines, Government Authorities, Television and Radio Stations, Police, Retailers and Wholesalers.Operating SystemsWindows 3.1/95/98, Windows NT, Unix, Ultrix, SunOS on Solaris, MS Dos, Novell 4.1

Spring Hill, Queensland

In charge of accounting software planning development and implementationDuties:Writing and developing structured accounting and management software packages for a wide variety of clients and providing software support after implementationResponsible for supervision of initial set up of data and training of user personnelClient base included Building companies, schools, air-conditioning suppliers, furniture manufacturers, food wholesalers, plumbing suppliers, motorcycle and boat retailersSoftware applications developedDebtors, Creditors, General Ledger, Stock Control, Customer and supplier orders, Payroll, Job Costing and Point of Sale processingOperating SystemsAMOS on Alpha Micro Multi-user systems using ISAM file structureUNIX on Texas Instrument SystemsMS Dos on IBM, American Business Machines

Sherwood Lines Division

During my time with Telstra I occupied various positions of increasing responsibilityLinesmanRequiring 6 months training at Chermside External Plant Training CentreWorking with a cabling and telephony team on service installationsDriver and Plant OperatorA, B and C class license (still current)Certified to operate ditching and compressor machinery Responsibility for vehicles and equipmentParty LeaderIn charge of a group of 3 to 4 workers responsible for the laying of cables and installation of telephone equipmentLines ServicemanRequiring four months training at Chermside EPTCWorked in an unsupervised capacity in fault location, major cable jointing projects and installation of telephones and other telecommunication equipment Cabling in telephone exchanges and cabling to PABX systems and patch panelsExtensive contact and dealings with the public