Enterprise Administrative Workplace Technology Consultant

• Designed and implemented state-of-the-art processes to manage the work-flow of day-to-day CRP operations. This included development of 24/7 remote access to critical client information, interactive follow-up systems and data collection for statistical analysis. • Managed the day-to-day operations of the office and professional staff including advising on problem resolution, leading team meetings and frequently serving as acting director of CRP. • Provided crisis counseling services to at-risk individuals to de-escalate emergency situations. Responsibilities included developing and training law enforcement agencies and outside vendors on stabilizing the crisis to prevent further escalation.

Finding and interviewing computer science applicants for front end and back end web design.

• Facilitated interactions between technical support personnel and clients which provided enhanced customer relations and satisfaction. • Managed IT systems, including server support, networking, anti-virus control and hardware/software installation and maintenance.