Dan Cinto Email & Phone Number

Byron Bay, New South Wales, Australia

I was hired as a Systems Analyst to implement digital transformation and replace legacy systems to enable global expansion. I was then promoted to Manager of Technology and Digital Transformation, as we had to scale the IT area to accommodate the new demands for technology projects and operations. Reporting directly to the CEO, I led the planning, design, and deployment of a bespoke membership management system combined with high-end CRM, Cloud-based Infrastructure, and collaboration… Show more I was hired as a Systems Analyst to implement digital transformation and replace legacy systems to enable global expansion. I was then promoted to Manager of Technology and Digital Transformation, as we had to scale the IT area to accommodate the new demands for technology projects and operations. Reporting directly to the CEO, I led the planning, design, and deployment of a bespoke membership management system combined with high-end CRM, Cloud-based Infrastructure, and collaboration platforms. This allowed IICT to elevate its customer experience and presence around the globe, reaching 11k members in 39 countries. Responsibilities:• Management of IT strategy, IT budget, and IT project roadmaps.• Management of DevOps and IT Project Teams and contractors.• Management of Infrastructure Vendors (AWS, MS O365, Azure)• Management of ICT service levels based on data analysis, KPIs and OKRs, ITIL processes, incident, problem, change, and configuration management.• Liaising with internal and external teams, SMEs, and stakeholders.• Requirements and feasibility assessments with Business Analysts for core-solution systems.• Produce and present BI reports and IT executive summaries to the CEO.• Management of compliance and cybersecurity processes. Achievements:• Enabled international expansion, resulting in 23% growth between 2020 and 2022.• Streamlined membership application and managed processes by implementing a bespoke Membership Platform connected to integrated CRM. • Deployed B2B and B2C bespoke systems integrated with CRM.• Developed executive dashboards and BI strategy.• 20+ IT projects/initiatives successfully delivered over three years.• Structured an internal IT team of Senior Software Engineers• Reduce the overall IT expenses by over 30% • Significant improvement in user experience, systems availability, and stability by implementing ITIL processes and the ticketing system, focused on customer experience.• Implemented Cybersecurity and GDPR. Show less

Gold Coast, Queensland, Australia

Ahead of Wavshot, I have been leading the exciting experience of creating a platform that will positively impact the lives of many sports enthusiasts and photographers. I have been in charge of technology architecture, product ownership, business plans, market strategy and marketing, financials and operations. Stay tuned for news on our big launch.

Interior De São Paulo - Grupo Petropolis

Global HITSS is the IT services division of America Movil, the biggest telecom group in the world. It is an IT services subsidiary with 37 years of experience in Digital Solutions and IT Services in Latin America and the United States. My role was specific in strategising and running IT Operations Outsourcing for their first customer in Managed Operation Services in Brazil.This was my last role with Global HITSS after I was promoted from Service Level Manager to Coordinator of IT… Show more Global HITSS is the IT services division of America Movil, the biggest telecom group in the world. It is an IT services subsidiary with 37 years of experience in Digital Solutions and IT Services in Latin America and the United States. My role was specific in strategising and running IT Operations Outsourcing for their first customer in Managed Operation Services in Brazil.This was my last role with Global HITSS after I was promoted from Service Level Manager to Coordinator of IT Infrastructure and Interim Operations Manager. I was the second in charge of a national IT operation that supported over 180 distribution branches nationwide. Responsibilities:Directly responsible for 45 staff across the following service centres:• Service Desk Team. Responsible for more than 3k calls monthly.• NOC. Responsible for a Tier 3 Data Centre Monitoring.• Field Services. Responsible for approximately 800 field attendances monthly.• Operational Systems (Intel & AIX), VMWare, and Citrix Technologies. Responsible for maintaining and supporting the OS for the IBM server’s cluster.• Infra Security and TSM. Responsible for SIEM and security compliance.• Telecom & Network. Responsible for more than 600 Tickets monthly.• Databases (SQL & Oracle). Responsible for keeping TOTVS, SAP and proprietary systems.• Deployment of O.S Projects, New Technology Projects, and Infrastructure projects.• Service Delivery Management Department. Achievements:• Oversaw Strategic Projects as ITSM implementation.• Kept Operation KPIs above defined SLA.• Re-structured service centres to optimise service delivery levels. Show less

Boituva, São Paulo

Promoted from IT Specialist to Service Delivery Manager for IT Outsourcing operation (Infrastructure, Software Solutions and Projects Office) with approximately 120 staff, supporting over 180 distribution branches nationwide.Responsibilities:• Management of Data and Reporting Team, Ticket Manager Team, IT Asset Management Team, Internal Audit Team, Incident Management Team, Problem Management Team, and Service Intelligence Team• Manage the continuous… Show more Promoted from IT Specialist to Service Delivery Manager for IT Outsourcing operation (Infrastructure, Software Solutions and Projects Office) with approximately 120 staff, supporting over 180 distribution branches nationwide.Responsibilities:• Management of Data and Reporting Team, Ticket Manager Team, IT Asset Management Team, Internal Audit Team, Incident Management Team, Problem Management Team, and Service Intelligence Team• Manage the continuous service improvement process and Q&A team.• Managed service level agreement and operation KPIs.• Liaise with the Board of directors.Achievements:• Developed the Monthly Book of Services.• Structured multi-operation Data and Reporting and Ticket Manager Teams. Show less

Boituva, São Paulo, Brazil

Hired to offer consulting and advice on IT Management across various service centres for IT Operations, supporting over 180 business branches nationwide.My role was as a subject matter expert representing the contractor Grupo Petropolis. My main assignments involved IT Outsourcing Management and Service Level Management. I also acted as a consulting Manager for all the different service centres that comprised the Managed Outsourced Services for IT… Show more Hired to offer consulting and advice on IT Management across various service centres for IT Operations, supporting over 180 business branches nationwide.My role was as a subject matter expert representing the contractor Grupo Petropolis. My main assignments involved IT Outsourcing Management and Service Level Management. I also acted as a consulting Manager for all the different service centres that comprised the Managed Outsourced Services for IT Operations.Responsibilities:• Consulting on IT Outsourcing deployment. • Structured Service Delivery Management processes.• Development and control of Service Centre KPI related to IT Systems, IT Infrastructure, IT Quality Assurance, IT Operations Process Management.Achievements:• Successful migration of nationwide IT Operations from internal • Designed and approved operation KPIs that composed SLA. Show less

Boituva

Petropolis Group is Brazil's second-largest beverage production and distribution company. The company produces beers, alcoholic and non-alcoholic beverages, and excels in quality and its unique capacity for fast and embracing distribution and logistics. While with Petropolis Group, I ran several different IT Teams and Projects, mostly focused on distribution and logistics. My last role with Petropolis Group was as a team leader and department manager in Projects for New Technologies… Show more Petropolis Group is Brazil's second-largest beverage production and distribution company. The company produces beers, alcoholic and non-alcoholic beverages, and excels in quality and its unique capacity for fast and embracing distribution and logistics. While with Petropolis Group, I ran several different IT Teams and Projects, mostly focused on distribution and logistics. My last role with Petropolis Group was as a team leader and department manager in Projects for New Technologies. Responsibilities:• Manage projects related to logistics and sales focused on cost reduction. • Manage teams of business analysts and developers.• Manage several IT Vendors and IT Service ContractsAchievements:• Delivered Green Mile project: The app deployment focused on logistic control, reducing the company's transportation costs by millions. https://greenmile.com/# • Delivered IT SDM System (CA Technologies): The SDM System was deployed, and service centres with a capacity of 30k+ tickets were restructured, reducing the number of monthly tickets and improving the IT environment.• Mobile Sales System: The system was deployed for mobile wholesale operations, streamlining the sales process and expanding the sales area by reducing the number of salespeople and the time spent on sales for each point of sale. • Migration of IT Operations to Managed Outsourced IT Services. Oversaw scoping and design of the Service Level Agreements and the transition plan. Show less

Boituva

I took this role after E-Ouro Group Operations were merged into Petropolis Group, which was a continuation of my previous role as IT Supervisor. During this time after the Merger, I oversaw project Implementation and managed a Systems Support team with an attendance capacity of 20k+ tickets per month. The team was composed of system analysts who supported the ERP for the nationwide sales and logistics department and were key resources in managing changes to the… Show more I took this role after E-Ouro Group Operations were merged into Petropolis Group, which was a continuation of my previous role as IT Supervisor. During this time after the Merger, I oversaw project Implementation and managed a Systems Support team with an attendance capacity of 20k+ tickets per month. The team was composed of system analysts who supported the ERP for the nationwide sales and logistics department and were key resources in managing changes to the ERP.Responsibilities:• Leadership and Management of 20 System Analysts.• Performance Management and Monthly SLA Report.• Allocating System Analysts to Projects and Special Requests.• Managing ERP and ITSDM Changes and Projects. Achievements:• Implementation of KPI and Service Delivery analysis targeting improvements in service quality and reduction in monthly tickets. Show less

Boituva

E-Ouro Group was the contractor that supported Petropolis Group’s distribution and logistics operations nationwide. The group delivered services in accounting, compliance, human resources, training, and technology for distribution operations. I was hired in 2007 as a trainee system analyst to provide application support for the ERP and a few other satellite systems. After two years in the role, I was a Senior System Analyst responsible for Level 3 Support, training of peer analysts, project… Show more E-Ouro Group was the contractor that supported Petropolis Group’s distribution and logistics operations nationwide. The group delivered services in accounting, compliance, human resources, training, and technology for distribution operations. I was hired in 2007 as a trainee system analyst to provide application support for the ERP and a few other satellite systems. After two years in the role, I was a Senior System Analyst responsible for Level 3 Support, training of peer analysts, project deployment, and change management. I also scoped new features related to the ERP, which resulted in my promotion to ERP Specialist and later to Supervisor of the Service Desk Team and Systems Support Team.Responsibilities:• Leadership and Management of 20 System Analysts.• Training and mentoring a team of system analysts.• Recruiting and Selection of System Analysts. • Performance Management and Monthly SLA Report.• Allocating System Analysts to Projects and Special Requests.• Managing ERP and ITSDM Changes and Projects. Achievements:• Restructuring the Service Desk and Systems Support areas, increasing capacity by 100% (8k tickets per month to 16k tickets per month).• Implemented Frameworks and guidelines for project management and change management based on ITIL v2. Show less

Artificial Intelligence: Implications For Business Strategy, Artificial Intelligence

Power Bi, Data Processing

Advanced Diploma, Program Management

Diploma, Project Management

Master Of Business Administration (Mba), Strategic It Management

Bachelor Of Technology - Btech, Computer/Information Technology Administration And Management