Dan Cinto Email & Phone Number

Byron Bay, New South Wales, Australia

• I was hired as a Systems Analyst to implement digital transformation and replace legacy systems to enable global expansion. I was then promoted to Manager of Technology and Digital Transformation, as we had to scale.
• Management of IT strategy, IT budget, and IT project roadmaps.
• Management of DevOps and IT Project Teams and contractors.
• Management of Infrastructure Vendors (AWS, MS O365, Azure)
• Management of ICT service levels based on data analysis, KPIs and OKRs, ITIL processes, incident, problem, change, and configuration management.
• Liaising with internal and external teams, SMEs, and stakeholders.

Gold Coast, Queensland, Australia

Ahead of Wavshot, I have been leading the exciting experience of creating a platform that will positively impact the lives of many sports enthusiasts and photographers. I have been in charge of technology architecture, product ownership, business plans, market strategy and marketing, financials and operations. Stay tuned for news on our big launch.

Interior De São Paulo - Grupo Petropolis

• Global HITSS is the IT services division of America Movil, the biggest telecom group in the world. It is an IT services subsidiary with 37 years of experience in Digital Solutions and IT Services in Latin America and.
• Service Desk Team. Responsible for more than 3k calls monthly.
• NOC. Responsible for a Tier 3 Data Centre Monitoring.
• Field Services. Responsible for approximately 800 field attendances monthly.
• Operational Systems (Intel & AIX), VMWare, and Citrix Technologies. Responsible for maintaining and supporting the OS for the IBM server’s cluster.
• Infra Security and TSM. Responsible for SIEM and security compliance.

Boituva, São Paulo

• Promoted from IT Specialist to Service Delivery Manager for IT Outsourcing operation (Infrastructure, Software Solutions and Projects Office) with approximately 120 staff, supporting over 180 distribution branches.
• Management of Data and Reporting Team, Ticket Manager Team, IT Asset Management Team, Internal Audit Team, Incident Management Team, Problem Management Team, and Service Intelligence Team
• Manage the continuous… Show more Promoted from IT Specialist to Service Delivery Manager for IT Outsourcing operation (Infrastructure, Software Solutions and Projects Office) with approximately 120 staff, supporting.
• Manage the continuous service improvement process and Q&A team.
• Managed service level agreement and operation KPIs.
• Liaise with the Board of directors.Achievements:

Boituva, São Paulo, Brazil

• Hired to offer consulting and advice on IT Management across various service centres for IT Operations, supporting over 180 business branches nationwide.My role was as a subject matter expert representing the.
• Consulting on IT Outsourcing deployment.
• Structured Service Delivery Management processes.
• Development and control of Service Centre KPI related to IT Systems, IT Infrastructure, IT Quality Assurance, IT Operations Process Management.Achievements:
• Successful migration of nationwide IT Operations from internal
• Designed and approved operation KPIs that composed SLA. Show less

Boituva

• Petropolis Group is Brazil's second-largest beverage production and distribution company. The company produces beers, alcoholic and non-alcoholic beverages, and excels in quality and its unique capacity for fast and.
• Manage projects related to logistics and sales focused on cost reduction.
• Manage teams of business analysts and developers.
• Manage several IT Vendors and IT Service ContractsAchievements:
• Delivered Green Mile project: The app deployment focused on logistic control, reducing the company's transportation costs by millions. https://greenmile.com/#
• Delivered IT SDM System (CA Technologies): The SDM System was deployed, and service centres with a capacity of 30k+ tickets were restructured, reducing the number of monthly tickets and improving the IT environment.

Boituva

• I took this role after E-Ouro Group Operations were merged into Petropolis Group, which was a continuation of my previous role as IT Supervisor. During this time after the Merger, I oversaw project Implementation and.
• Leadership and Management of 20 System Analysts.
• Performance Management and Monthly SLA Report.
• Allocating System Analysts to Projects and Special Requests.
• Managing ERP and ITSDM Changes and Projects. Achievements:
• Implementation of KPI and Service Delivery analysis targeting improvements in service quality and reduction in monthly tickets. Show less

Boituva

• E-Ouro Group was the contractor that supported Petropolis Group’s distribution and logistics operations nationwide. The group delivered services in accounting, compliance, human resources, training, and technology for.
• Leadership and Management of 20 System Analysts.
• Training and mentoring a team of system analysts.
• Recruiting and Selection of System Analysts.
• Performance Management and Monthly SLA Report.
• Allocating System Analysts to Projects and Special Requests.

Artificial Intelligence: Implications For Business Strategy, Artificial Intelligence

Power Bi, Data Processing

Advanced Diploma, Program Management

Diploma, Project Management

Master Of Business Administration (Mba), Strategic It Management

Bachelor Of Technology - Btech, Computer/Information Technology Administration And Management