Dan Coate Email & Phone Number

Yeovil, Gb

Somerset, England, United Kingdom

Yeovil, Somerset, United Kingdom

• First point of contact for all IT queries within the school.• To log and investigate all problems reported by users.• Liaise with 2nd line external support for some queries. • Advise the business support manager and headmaster of any consistent problem areas and opportunities where improvements could be made to equipment, staff and students.• Maintain IT stock to ensure enough quantity available.• Microsoft related problems, Word and Outlook.• Setup of new users and… Show more • First point of contact for all IT queries within the school.• To log and investigate all problems reported by users.• Liaise with 2nd line external support for some queries. • Advise the business support manager and headmaster of any consistent problem areas and opportunities where improvements could be made to equipment, staff and students.• Maintain IT stock to ensure enough quantity available.• Microsoft related problems, Word and Outlook.• Setup of new users and students to the school.• Assist with any school maintenance as and when required.• Work with Windows 2007 on all computer systems in the school.• Lead a Coding Club computing session once a week after school for students. • Lead two different sports club sessions after school every week in a variety of sports to encourage students to keep fit and healthy as well as learn key skills in that chosen sport.• Attend weekly admin meetings to discuss further opportunities or areas that can be improved throughout the school.• Part of the E-Safety team in the school who meet every month to discuss any problems or risks that may have occurred with our students and to recognise and minimalise any potential threats to staff and students in the School. Show less

Upon finishing an IT Apprenticeship at Mogers Drewett, I was taken on permanently as full time member of staff with my job role expanding to the Business Support side of the company.My role being the in house IT contact is to ensure that any problems that do arise are solved quickly and to the users satisfaction so that the time spent not working is reduced to as little time as possible.As well as been the in-house IT support and travelling between the three offices that Mogers… Show more Upon finishing an IT Apprenticeship at Mogers Drewett, I was taken on permanently as full time member of staff with my job role expanding to the Business Support side of the company.My role being the in house IT contact is to ensure that any problems that do arise are solved quickly and to the users satisfaction so that the time spent not working is reduced to as little time as possible.As well as been the in-house IT support and travelling between the three offices that Mogers Drewett have, I also help the Business Support department by making sure that all employees are able to have everything that need to work to their best ability within the firm from equipment, documents and everyday maintenance but also being in contact with other business contacts outside of the company. Show less

My role as an IT Apprentice was to study under an IT Manager for all the skills needed to meet the business needs and aspects to allow the computer system to work to it's best ability as well as undertake a full IT Qualification with Yeovil College by completing projects and coursework during work hours and in my own time.

My responsibilities included to ensure that face to face contact with guests checking into the hotel were met with the highest quality so that they had a welcomed stay and everything that could be done was met to the guests satisfaction.Maintaining stock with the hotel was another responsibility which included breakfasts, tea and coffee, cleaning products, linen, finances and computer documents were balanced and all up to date.

Nvq, Information Technology

Level 1 Construction NVQ Level 2 IT Practitioners course Level 3 Advanced IT Apprenticeship

Education record