• Reported to the CFO• Managed all aspects of the IT Department. Over saw a team of ten IT professionals, responsible for all corporate IT Systems which include applications, accounting software, Salesforce CRM, servers, cloud storage, a data center, switches, firewalls, workstations both MACs and Windows. • Hands on management of several Microsoft packages including DNS, DHCP, SCCM, Active Directory, SQL, Azure, Office 365, and many others • Managed and installed networking devices which included Fortinet and, SonicWALL firewalls, Cisco and HP switches • Supported over 300 employees and six remote sites• Implemented changes resulting in over $1,000,000.00 savings in the first year• Managed the Salesforce CRM environment that supported over 100,000 clients• Migrated the Viewpoint Accounting system onto a NetSuite system• Managed the development of a customer\employee portal and cell phone application• Utilized Salesforce, NetSuite, and cloud storage• Awarded MUSE International Award https://rgsenergy.com/rgs365/• Managed, maintained, and renewed over 300 software packages and SaaS solutions• Maintained four cloud environments, which included AWS, Box, Rackspace, and Google• Migrated over 15 terabytes from Google Docs to local NetApp system• Successfully completed multiple SOX audits• The previous environment contained seven pages of failed items, reduced to four suggestions• Managed windows servers, 30 terabyte NETAPP SAN system.• Maintained a Network, with uptimes at 99.99% • Prepared RFPs. Negotiated with vendors, outsourcers, and contractors to secure specific products and services. Managed over 300 software packages and SaaS solutions• Produced policies for security, users, disaster recovery, and maintenance. Maintain Warranty status for all customers.• Oversaw the corporate office move from Louisville to Denver. Also managed three other remote office moves.

• Customer Service Manager maintaining over 65,000 Kiosks throughout the U.S.• Meet with and Managed customers’ expectations and concerns• Maintain Warranty status for all customers.• Manger of a department of 20 full time technicians• Designed and implemented a call center to better support the customers• Designed and Implement both short and long term strategic plans for both deployment and support for both call center and Kiosk devices• Surpassed SLA requirements for 10 customers• Prepared RFPs. Negotiated with vendors, outsourcers, and contractors to secure specific products and services• Developed and implemented maintenance policies, and procedures• Managed maintenance on all Kiosk systems, Software upgrades, Internet security• Defined hardware and software standards• Microsoft Windows 7, Windows Patches, and Core operations upgrades • Maintained Kiosk performance by proactively monitoring• LOG files, Kaseya manager, McAfee EPO• Modified the configuration process for deployment• 60% failure rate reduced to under 3% on last deployment• Implemented a ZOHO ticketing System. Managed a project that reduced 1500 tickets a month to below 10 tickets per month.• Managed operation costs, by implementing short-term and long-term strategies

• Managed a team of four IT professionals responsible for all corporate IT Systems which include applications, servers, a data center, switches, firewalls, and workstations both MACs and Windows. • IT infrastructure supported 250 users in 3 sites• Hands on management of several Microsoft packages including DNS, DHCP, SCCM, Active Directory, Office 365, and many others • Design and Implement both short and long term strategic plans• Prepared RFPs. Negotiated with vendors, outsourcers, and contractors to secure specific products and services• Developed, implemented and maintained IT policies and procedures• Planned and deployed infrastructure security measures• Managed and set priorities all infrastructure systems• Development and evaluation of all infrastructure systems• Includes LAN, WAN, internet, Intranet, security, and wireless• Conducted feasibility studies for various upgrade projects• Migration to Office 365, New VMware environment• Maintained server performance and by proactively monitoring• LOG files, SolarWinds NPM manager, Dell Open Manager• Managed operation costs, by conducted short-term and long-term strategies• Made recommendations to senior staff on IT direction plans• Office 365 migration, Web Site Hosting• Managed all IT purchasing including licenses, support, and hardware• Managed and maintained 30 Microsoft Windows servers• DNS, DHCP, Active Directory, GPO, WSUS, Print service, etc• Disaster recovery plan development, implementation, and modifications• Microsoft infrastructure upgrade from 2003 to 2012 • Firewall management and upgrade of 3 SonicWall firewalls

• WAN Administrationo Cisco ASA. Pix firewalls.o Cisco Catalyst switches.o Juniper SRX 210, 240 firewalls.o Juniper EX2200 switch.o Watchgaurd firewalls.o Fortagate firewalls.o HP switches.• Microsoft Servers 2003, 2008o DNS, DHCP, File and Print management.o Compaq San System.• Virtual Server VMware, Hyper V.o Installed on Linux and windows servers.o Maintained server object revisions.o Created snapshot objects to test with

• Cisco Pix firewalls.• Microsoft Servers 2003, 2008o DNS, DHCP, File and Print management.o Exchange 2005.o SharePoint Administrationo SQL 2005 Administrationo CRM 6.0o NearPoint-Mimosa email archiving.o NetApp San System and replication.• Nearpointo Mimosa email archiving and restoration.• NetAppo Installed and managed NetApp SAN storage solution.o Replicated data to a remote sited.o implemented disaster recovery model.o configured deduplication option.• Co-LO Environmento Moved network and storage equipment to CO-LO site.o Managed Switches and Server in CO-LO facility.o • VMware ESX 4.11o Installed on Linux servers.o Maintained server object revisions.o Created snapshot objects to test with.o Configured to leverage NetApp's deduplication solution

• Novell Server 6.5o Console 1, NwAdmin, DHCP mgmt.o File system Management.o Print services.• NDSo Server Managemento Space management• Zenworkso Desktop policieso Software Installs and Updateso Workstation Updates• Manage Wise for server hardware support.• DHCP services• Installed Aruba WIFI system in 8 schools• Cisco 2900-2950 switches. Including RJ45 and Fiber connectionso Created VLANso Remote Support.• Symantec 10 Virus scan• Backup and restore using Backup Exec• Workstation Supporto Windows Vista, XP, 98o Office 2003 including Access• Dell server, Laptop, desktop Hardware support.• Office 2003, including Access

• Windows Server 2003o Domain administration.o Active Directory management.o DNS, DHCP, WINS, management.o File system managemento Print Serviceso Exchange server 2003o User creations and management Group creations and management.o Policy management o SharePoint administration and database creations.• Novell Server 4.11-5.1o Console 1, NwAdmin.o File system Management.o Print services.• NDSo Server Managemento Space management• Zenworkso Desktop policieso Software Installs and Updateso Workstation Updates• Manage Wise for server hardware support.• Cisco 2900-2950, 5500, and 66500 switches. Including RJ45 and Fiber.o Created VLANso Remote Support.• McAfee Virus scan• Implemented a Disaster recover model.• Backup and restore using.o Backup Exec.o Arcserve backup.• Help desk packages.o Remedyo McAfeeo Magic• Workstation Supporto Windows Vista, XP, 98o Office 2003, including Access• Dell, HP, Compaq, server, Dell Laptop, Dell desktop Dell Hardware support Certified.