Dan Constantiniu Email & Phone Number

Resolve service or sales related cases between customers, dealers and Mitsubishi Corp.Provide resolution on corporate and regional cases requiring direct involvement.Asses potential Lemon Law/Mediation cases. Generate, process and respond to all incoming general correspondence and official letters on vehicle technical specifications, import/export information, Moroney labels, Canadian Customs Letters and New Vehicle Welcome Packets.Respond and resolve all Japan and Europe corporate e-mail requests.Monitor and respond on all inquiries by customers utilizing the corporate CR e-mail address.Daily processing of incoming mail through either direct response or assigning to appropriate agents or departments.

Provide warranty analysis to Nissan and Infiniti dealers for claims, self-reviews and audits.Examine self-review documentation for possible chargeback or credit of repairs.Tracking of current and past Nissan/Infiniti dealer warranty service actions.Asses validity and process all paint related claims by dealers on Nissan and Infiniti vehicles.

Provide to Toyota and Lexus technicians hotline assistance on Chassis issues.Create Technical Assistance cases for documentation and regional DTS follow-up.Create Field Technical Reports and assist in testing of countermeasure parts.Perform warranty analyses to establish trends and update daily tracking reports.

Provide to Toyota and Lexus technicians hotline assistance on Electrical or A/C issues.Create Technical Service Bulletins pertaining to Electrical and A/C issues.Tracking the performance of test vehicles and report on findings to TMC.Analysis of parts issues focusing on specific vehicle concerns, for corrective action by TMC.

Provide to Toyota and Lexus technicians hotline assistance on Powertrain, Electrical, Chassis, Accessory Quality and Hybrid Vehicle issues.Create Technical Assistance cases for documentation and regional DTS follow-up.Create Field Technical Reports and assist in testing of countermeasure parts.Daily reporting of Port Quality Product Reports to the Accessory Development Division.Bi-monthly port inspections for assessment of base vehicle and multiple port accessory installations and reporting on issues found.Monthly analyses report on specific accessory part failures.Evaluate and provide input on various accessories already in production.Coordinate planning, set-up and logistics and daily running of Prius Port-of-Entry activities.Identify product issues for the RAV-EV and request corrective action by TMC.Perform Port Campaigns and perform initial sales tracking for Prius and RAV-EV.

Provide to Toyota and Lexus technicians hotline assistance on Powertrain Issues.

Daily reporting of Port Quality Product Reports to the Accessory Development Division.Bi-monthly port inspections for assessment of base vehicle and multiple port accessory installations and reporting on issues found.Monthly analyses report on specific accessory part failures.Evaluate and provide input on various accessories already in production.

Coordinate planning, set-up and logistics and daily running of Prius Port-of-Entry activities.Identify product issues for the RAV-EV and request corrective action by TMC.Perform Port Campaigns and perform initial sales tracking for Prius and RAV-EV.

Mediate and resolve disputes involving DaimlerChrysler, it’s dealers and customers. Manage policy expenses in excess of $100,000 per month regarding goodwill assistance.Provide customers information about products, dealers, incentives and warranty.Create Retention Analyses for potential Repurchase/Replacement of vehicles

Assist engineers in assessment and collection of evidence at vehicle accident sites and thermal incidents, including photography and materials.Constuct fixtures for testing of evidence and maintain all lab materials and equipment

In charge of maintaining necessary level of parts for body repairs on Mercedes-Benz, Audi, BMW and Porsche vehicles at facility.Responsible for final audit of repairs on vehicles, prior to delivery to customers.

B.A., Automotive Technology

B.A. Industrial Arts, Automotive Technology

B.A. Industrial Arts, Automotive Technology