Dan Coombs Email & Phone Number

Managed all daily facility operations of staff of 150 and 100+ contracted delivery drivers and owner/operators while regularly ranking among top FedEx Ground stations in Northeast Region for exceeding key service metrics. Initiated and fostered team-oriented culture while motivating team to strive for excellence and optimal performance. Guided employee improvement by mentoring others on establishing goals and following up on those goals. Oversaw hiring process and managed payroll.Delegated established processes to staff members to ensure achievement of administrative excellence and yielded highest audit scores in Northeast. Updated workplace safety protocols regularly to maintain regulatory compliance as shown by leadership in FedEx’s Safety Above All Culture initiative. Handled comprehensive financial duties, such as managing financial expense statement with five consecutive years of improvement.Sourced and selected service providers in tractor-trailer and pick and delivery ranks. Negotiated and upheld contract terms with individual service provider (ISP) contractors and compelled contractors to maintain superior customer service in accordance with FedEx Ground service standards. Tracked key metrics for accurate evaluation of operational efficiency, including service, damages, loss, late packages, and disputed deliveries among others.• Verified compliance of all licensing and permit requirements with federal, state, and local government laws for facility and associated workers while staying current on latest DOT and other transportation-related regulations.• Affirmed corporate objectives and client service standards with staff and ISPs.• Applied “Quality Driven Management” principles to promote continuous improvement and meet highest corporate standards.• Received following awards and honors:o Reward in form of shares of stock to highest-level achievers (2009).o Circle of Honor for most improved pre-load (2010).o Employee of Month for Northeast District (July 2014).o Elected to and graduated from first Eastern Region Development Team (2015).o Northeast District Customer Pickup Small Station of Year (2016).o Bravo Zulu for High Score Business Compliance Standard Audit (2017).o Bravo Zulu for High Score Business Compliance Standard Audit (2018).o Bravo Zulu for Best Service Quality Index for Northeast (2018).o Bravo Zulu for Oversight of Multiple Stations (2020).