Dan Cooper Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Head Office

- Work with Flight Operations and Airports in the critical role of coordinating and communicating all disruption activity to customers as required. - This role involves shift work to cover Jetstar’s 24 hours a day operation.- Co-ordinate and provide support and guidance to the BSU (Business Support Unit), Manila Call Centre and Airports worldwide.- The Customer Recovery Team is the central point for the business on any complex matters; this includes the handling of inadmissible passengers, assisting our airline partners in disruption, implementation of ECP (Extenuating Circumstance Policy), Duty Travel and all flight disruptions.- This role requires excellent use of skills, knowledge and attitude in the event of any crisis that may affect the Jetstar network

Head Office

- Responsible for supporting and delivering improvement initiatives to achieve strategic Ground Operations objectives by providing specialist airport systems and process subject matter expertise. - Working collaboratively with the ground operations team, JANZ (Jetstar Australia and New Zealand) business and other Group airlines to implement improvement initiatives in accordance with the defined project management approach to ensure time, cost and quality requirements are satisfied.

Melbourne, Australia

- Providing a high level of customer service at check-in, kiosk or on the concourse as passenger's board flights.- Service desk duties; processing bookings, reservations, handling excess booking payments.- Baggage service area duties; handling mishandled baggage and lost property.- Manual duties including assisting special needs passengers to the gate.- Maintaining accurate communications between customer service, cabin crew and other Jetstar teams.