Dan Crook Email & Phone Number

Lebanon, Tn

Development and Implementation of Quality Management System with Quality Function Deployment• Developed and implemented factory training for all production processes, establishing quality standards with a focus on continuous improvement processes driving a TQM philosophy throughout the organization.• Developed and prepared weekly and monthly business and quality metrics for 3 door factories to identify quality improvement opportunities with the organization and best practice benchmarks for each factory.• Prepared process instructions for each process throughout the manufacturing process to drive quality improvement which resulted in a 50% reduction of internal rejects in the first year of employment.• Monitored customer quality concerns and supported sales staff to drive root causes and corrective actions to the manufacturing process.

Nashville, Tn

Support Marketing and Sales to enhance business display products and investigated and certified companion products to enhance product offerings. Developed technical support center for digital displays installations and servicing issues. Prepared products for business display industry shows (DSE & InfoComm) including product display setup and participating in booth staffing.• Provided pre-sales and post-sales support for 4 distributors, 10 sales rep firms and customers, planning, implementing and managing technical support call center and product lab.• Investigated and certified companion products for 6 business partners, enhancing product offerings.• Supported after-market issues with service and design, preparing and testing firmware and providing procedures for integrator or customer upgrades.

Nashville, Tn

Managed new model introduction process including televisions and Blu-ray players with global ODM partners, working with global design engineering, marketing and quality groups to insure product met specifications and customer requirements. Perform verification of software and hardware prior to product release to mass-production stage.• Managed 20+ products annually with global ODM companies, providing improvements in software and hardware verification with design and manufacturing groups.• Served as technical liaison between marketing, service and engineering for manufacturers located in Japan, Taiwan and China, providing specification verification and continuous product improvements.• Performed global factory evaluations and participated in product approval process, verifying testing results, issues and corrective actions with final TAIS signoff authorization for shipment.

Lebanon, Tn

Managed and supervised TV factory 14 quality department staff in daily quality activities in SQA (PCB supplier), IPQC and OQA product audits. Conduct daily quality review meeting with engineering and manufacturing key personnel. Prepare monthly key process indicators graphical reports for top management. Led multiple projects to document and improve quality management system. • Achieved 24% reduction of customer complaints and $500K hard savings for reduction of returns of DVD players, leading Six Sigma project as QE Black Belt.• Earned ISO9000 certification, developing Lotus Notes documentation system for QMS, coordinating documentation of internal departments, planning and implementing internal audit programs and creating Corrective and Preventive Action Requests and product HOLD systems.• Led data collection improvement and reporting project, providing real time quality data for quick follow-up by IPQC and manufacturing personnel.• Achieved zero problems passing to Mass-production, leading cross-functional team to improve new model introduction process.