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Dan Cunningham is a Manager of Customer Success at Friendbuy. He possess expertise in leadership, microsoft excel, powerpoint, research, microsoft office and 10 more skills.
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Manager Of Customer SuccessFriendbuyBoulder, Co, Us -
Team Lead, Client StrategyAttentive Jan 2022 - Oct 2024New York, UsManaged onboarding and served as main mentor for team of 10 CSMs while simultaneously managing ~10 of Attentive's largest Enterprise accounts. Worked with CSMs to facilitate renewals, negotiate pricing, and mitigate client churn while achieving 100% retention for my personal book of business in 2024. -
Client Strategy ManagerAttentive Mar 2021 - Jan 2022New York, UsManaged a book of 30–40 enterprise accounts, representing $3–4 million in ARR. Oversaw renewals, identified upsell opportunities, and worked closely with clients to help them achieve their strategic goals for Email and SMS marketing programs.
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Senior Client StrategistAttentive Aug 2020 - Mar 2021New York, UsManaged the onboarding and implementation for up to 25 brands per month, ensuring seamless transitions and successful launches. Oversaw a portfolio of ~60-80 accounts, representing ~$2-3 million ARR, while conducting recurring calls, QBRs, and strategy sessions to drive client success. Handled renewals and upsells, consistently exceeding revenue and retention goals by fostering strong client relationships and delivering strategic insights.
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Client StrategistAttentive Jan 2020 - Aug 2020New York, UsFounding member of Attentive's White Glove Support team, which has grown to over 40 members today. Played a key role in shaping the team's foundation by engaging directly with clients through live chat and email, while designing and implementing processes to support the team's long-term success.
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Asset Management Audit AnalystFidelity Investments Jun 2018 - Jan 2020Boston, Ma, UsInteracted daily with clientele to identify issues and develop strategies for improving asset management business operations. Composed detailed reports outlining insights and recommendations based on data-driven analysis, and presented findings to senior management biweekly as part of an agile working process. -
Global Services (Gs) Risk InternFidelity Investments Jun 2017 - Aug 2017Boston, Ma, UsAssessed recent innovation initiatives and presented recommendations for cultural changes to the global executive team. Collaborated daily with employees in India, China, and Ireland for research and coordination of project work. Developed infographics using both internal and external data to create visual stories for a global awareness program.
Dan Cunningham Skills
Dan Cunningham Education Details
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Boston CollegeMarketing And Finance -
St. John'S PrepHigh School
Frequently Asked Questions about Dan Cunningham
What company does Dan Cunningham work for?
Dan Cunningham works for Friendbuy
What is Dan Cunningham's role at the current company?
Dan Cunningham's current role is Manager of Customer Success.
What is Dan Cunningham's email address?
Dan Cunningham's email address is dc****@****ile.com
What schools did Dan Cunningham attend?
Dan Cunningham attended Boston College, St. John's Prep.
What skills is Dan Cunningham known for?
Dan Cunningham has skills like Leadership, Microsoft Excel, Powerpoint, Research, Microsoft Office, Management, Public Speaking, Customer Service, Microsoft Word, Project Management, Teamwork, Event Planning.
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