Sr. Dual Client Success Manager - Dept Lead
Current- Create and nurture strong relationships across a portfolio of new and existing high value clients who utilize both ANGI products - Grow spend across book of business by owning retention, expansion, and overall growth through renewals, cross sell/upsell, and churn prevention- Maintain frequent contact with clients to strategize and conduct business reviews and identify opportunities for growth- Build and interpret salesforce reports to identify KPI's- Collaborate with product, support, marketing, and leadership teams to provide recommendations on product updates and strategy to improve customer experience and drive efficiencies throughout the department and account lifecycle